What are the responsibilities and job description for the TITLE CLERK position at ACV?
ACV Auctions, Inc. (ACV) is a technology company that has revolutionized how dealers buy and sell cars online. We are building the industry's most trusted and transparent digital marketplace for sourcing, selling and managing used vehicles, while providing data-driven insight that was once unimaginable. It is the mission of ACV and its subsidiaries to leverage the abilities of our exceptional teammates to continue to transform the automotive industry. We'd love for you to join us on our journey. ACV's family of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, and True360, as well as physical remarketing centers nationwide.
Job Summary :
This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
Accountabilities & Responsibilities :
- This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
- Accurately process incoming titles daily from dealerships, banks and credit unions.
- Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
- Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
- Maintains a professional, calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Assures all phone calls and inquiries have been answered by the close of the day.
- Assist other departments as needed or assigned.
Experience & Education :
Knowledge & Skills :
At ACV, we are committed to an inclusive culture in which individuals are welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, disability, military status, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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