Office Manager / Receptionist

Office Manager / Receptionist

Palmetto, FL

Job Type: Part-time

Pay: $19.00 - $23.00 per hour 

Expected hours: 25 – 35 per week

Schedule: Mon: 4-8, Tue: 8:30 am - 4:30 pm, Fri: 9-1 (2x's a month), Sun: 10:30-4, with approximately 5 to 10 hours of weekly remote support. (There are some other options available)

Work Location: In person, some remote work 

About Us:

A well-established wellness center dedicated to creating a supportive, nurturing environment for clients and staff alike. We offer a variety of therapeutic services and prioritize exceptional client care and team collaboration. We’re looking for an experienced and highly organized Office Manager to oversee daily operations, manage a team of massage therapists, and lead front desk staff.

Position will require minimum 25, up to 35 hours per week and periodic evening and weekend coverage (specifically a minimum of 2 Sundays a month).

Key Responsibilities:

Team Management:

• Supervise and support a team of 15-20 Licensed Massage Therapists (LMTs), Estheticians and part-time front desk staff.
• Manage schedules, ensuring adequate coverage and optimizing efficiency while balancing therapist preferences.
• Foster a positive, collaborative work culture, encouraging professionalism, teamwork, and accountability.
• Conduct regular team meetings, provide performance feedback, and handle any conflicts or disciplinary actions.

Operational Oversight:

• Oversee daily spa operations, ensuring all systems and processes run smoothly.
• Manage scheduling software, appointments, and staff availability to maximize bookings and minimize conflicts.
• Coordinate with therapists on service offerings, client needs, and special requests.
• Monitor inventory and order supplies as needed to maintain a well-stocked and organized facility.
• Ensure compliance with state regulations, licensing requirements, and safety protocols.

Customer Service & Front Desk Leadership:

• Lead by example in delivering exceptional customer service. *This position requires front desk coverage.
• Train and supervise front desk staff, ensuring professionalism, efficiency, and customer focus.
• Handle complex scheduling challenges and resolve client concerns with empathy and professionalism.

Administrative Duties:

• Manage payroll preparation, staff schedules, and time tracking.
• Process payments, handle billing, and reconcile daily transactions.
• Prepare reports on business performance, including appointment metrics, revenue, and staff productivity.
• Retail/Inventory Management.

Problem Solving & Adaptability:

• Address day-to-day challenges, from staffing issues to last-minute client requests, with creative solutions.
• Stay calm and resourceful in a fast-paced environment, adjusting priorities as needed.

Qualifications:

• Experience: Minimum of 3 years in office management. Experience in a spa, wellness, or service-based environment would be ideal.
• Leadership Skills: Proven ability to lead, motivate, and manage a diverse team.
• Organizational Skills: Quick learner, with strong attention to detail, ability to juggle multiple priorities, and maintain a structured, efficient workflow.
• Customer Service: Excellent interpersonal skills and a client-focused mindset.
• Tech Savvy: Proficiency in scheduling and booking software, as well as Microsoft Office or Google Workspace.
• Problem-Solving Abilities: Resourceful and proactive, able to think on your feet and make decisions under pressure.
• Reliability: Consistent, dependable, and committed to supporting both staff and clients.

Compensation & Benefits:

• Competitive salary based on experience, dependability, and ability to adjust to the role.
• Benefits include spa service discounts, free yoga and professional development opportunities.
• A supportive, wellness-centered work environment focused on growth and collaboration.

If you’re a dynamic, organized leader who thrives in a fast-paced environment and is passionate about wellness, we want to hear from you!

IND2

Salary : $19 - $23