Behavioral Health Sr. Dir. of Clinical Operations

Main Purpose: Under the general supervision of the Vice President of BHCS Operations provides clinical and administrative oversight to programming within the Behavior Health & Clinical Services Division.

Reports To: Vice President of Operations BHCS

Supervises:  Clinical Managers. Clinical Supervisors, Clinical Team Leads, Direct Service Clinical Staff as assigned by VP.

Key Functions and Activities: 

Under the general supervision of the Vice President of Operations BHCS this person performs the following Key Functions:

Program Management – Maintain and Implement

• Have a basic knowledge of specific roles in each department. (e.g., know what people are supposed to do).
• Assist the Vice President of Behavioral Health in project management of new initiatives within BHCS.
• Provide clinical and administrative leadership support to Outpatient Programming, Pathways to Success, and Mobile Crisis Response.
• Train personnel on the specific job functions and program requirements by following up and ensuring that staff has the knowledge and resources required to perform their specific function.
• Manage attendance and payroll for managers and Licensed Supervisors
• Complete additional tasks as assigned.

Program Reporting and Compliance Oversight

• Address and resolve client complaints and staffing/safety concerns
• Adhere to compliance expectations set by regulatory and accreditation bodies (State of Illinois, Cook County, City of Chicago, COA (Creditor), Health Service Managed Care Organizations, and ASM requirements (mission / strategic plan).
• Develop, disseminate, and manage adherence to policies and procedures for each service area based on health and safety standard protocols by managers and staff.
• Attend leadership meetings and report productivity and program outcomes.
• Ensure that compliance standards for all BHCS programs are followed through implementation of clear program monitoring and oversight strategies.
• Aims for best practices using a continuous quality improvement lens.

Program Development

• Assists Vice President of Behavioral Health with program development by identifying and enforcing quality improvement and system enhancement.
• Support the development and implementation of new and existing initiatives.
• Assist with grant writing for additional funding streams under these categories:
  • Intake Triage
  • Outpatient/Mental health
  • Outpatient clinical team leads
  • Pathways
  • Student Training
  • Mobile Crisis Response
• Evaluate incoming requests for community-based, mental health services that address specific needs (e.g., schools, students, person-served). (Strategic Planning)
• Independently (self-driven) seeks ways to support program managers, coordinators, and leads, to achieve the overall vision of BHCS.

Staff Development (People Leadership)

• Assist with staff recruitment, interviewing, and onboarding of new hires.
• Provide coaching and mentoring for direct reports encompassing professional and career development.
• Conduct performance reviews for direct reports.
• Provide ongoing feedback to direct reports and staff concerning performance and overall quality delivery of services.
• Completes Corrective actions for staff who do not meet the standards as defined by ASM and BHCS.

Budget Maintenance and Tracking

• Identify and track correct measurements of productivity and outputs in each department.
• Track, compile, and submit reports related to program performance tied to budget and finance expectations and regulatory requirements.
• Supports the overall ASM financial goal of operating BHCS without a loss.

Networking

• Build a strong network of social service advocates within the City of Chicago.
• Develop partnerships with other community organizations and school-based services for program collaborations.
• Interface with other agency departments for the planning and implementation of organizational goals and special BHCS projects.
• Represent ASM and BHCS at conferences, community events, and general outreach opportunities.

Other duties as assigned include short term Clinical Director roles to specific programs that are new or in the process of restructuring and require intensive oversight, monitoring, and staff development to ensure successful implementation and outcomes.

Qualifications / Attributes Possessed

Education:  This position calls for a minimum of a master’s degree in a medical or behavioral health discipline or health services administration, along with professional certification and/or licensure. 

Foundational Knowledge/Skill Requirements:  This individual must possess a license as a Licensed Practitioner of the Healing Arts, in compliance with Medicaid Rule standards, and should possess a minimum of 5 years of administrative experience.

Transportation:  This position requires the use of a personal auto, a valid driver’s license, and a motor vehicle report acceptable to the agency’s broker and verification of insurance. 

Skill Sets (written / oral communication): This position also calls for demonstrated competence in oral and written communication, the ability to manage complex service units, and the ability to effectively foster management cohesion.

Compensation, Benefits, and Terms of Employment:

Mental/Physical Demands: Ability to conceptualize and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Environmental / Working Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

This job description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.