What are the responsibilities and job description for the Eligibility Clerk position at Ada County, ID?

Salary : $21.13 - $21.73 Hourly

Location : Boise, ID

Job Type : Full-Time with Benefits

Job Number : 02518

Department : Clerk - Auditor, Recorder & Records Retention

Division : Indigent Services

Opening Date : 03 / 03 / 2025

Closing Date : 3 / 16 / 2025 11 : 59 PM Mountain

General Summary

Ada County is a great place to work! We have more than 2000 employees dedicated to enhancing our community's quality of life. Our Clerk's Office team is growing, and this is an excellent opportunity to be a part of taking this team to the next level.

We offer a competitive benefits package which includes excellent medical, dental and vision insurance; generous vacation and sick leave accrual beginning as soon as you start; 11 paid holidays a year; participation in one of the Nation's best state retirement systems which includes 11.96 % employer contribution; various savings plans including a deferred compensation 457(b) plan with up to 3% county match; 401K plan; paid parental leave; life insurance; wellness programs; ongoing training opportunities and career development. This generous Ada County Total Rewards package increases the base salary by approximately 40 percent.

Learn more about Ada County Indigent Servies by visiting their website :

POSITION GENERAL SUMMARY :

Indigent Services helps provide temporary assistance to certain community members who qualify by helping pay for cremation, certain utilities, and rent. This position reviews applications for county assistance to determine eligibility pursuant to Idaho Code, and maintains detailed financial records of the Indigent Services Office, including collection of account balances on approved applications. The position is located in the Ada County Clerk's Office, Community Programs, Indigent Services Division.

DISTINGUISHING FEATURES OF THE CLASS :

Performs varied, moderately complex work under general supervision and according to pre-defined guidelines.

PLEASE NOTE : Updated resume and letter of interest are required.

Essential Functions

Conducts and documents sensitive fact-finding interviews to determine eligibility for Ada County Indigent Services pursuant to Idaho Code;
Collects outstanding account balances on previous approved applications via phone, email and other correspondence;
Acts as front-facing contact for the public in order to receive rental, utilities, cremation and some property tax, settlement, and trash hardship applications and communicate with applicants in person, over the phone, and via mail or electronic written communication;
Documents and develops cases by gathering information from a variety of individuals and information sources;
Communicates with landlords, family members and others to verify expenses, assets, income, and resources of applicants, i.e. rental, residency, employment verification, etc.
Reviews applications and findings for completeness and accuracy;
Determines eligibility for county assistance by interpreting and applying Idaho Code;
Creates and presents written findings of cases for recommendation to the Ada County Board of Commissioners;
Recommends and participates in development and implementation of policies and procedures for monitoring program utilization;
Assists in the appeals process, including but not limited to assembling information and representing Ada County in appeal hearings;
Prepares vouchers necessary to generate payments to approved vendor requests for payment;
Checks invoices, vouchers, and statements received;
Posts and balances revenue items and cash receipts to appropriate accounts;
Audits bank statements;
Records liens and runs case histories or reimbursement reports as required; Educates applicants on liens and reimbursement processes;
Operates computer terminals or office equipment and personal computers for daily posting;
Prepares correspondence in conjunction with the investigation;
Maintains records with a high level of accuracy, as records and expenditures are subject to annual audit.

ADDITIONAL FUNCTIONS :

Provides forms / applications for the programs of the office to the public;

Files documents;

Create form letters;

Performs a wide variety of clerical account keeping and related tasks;

Performs related functions as required.

Job Requirements

Bachelor's Degree from an accredited university OR two years of experience working in a human service environment or related field OR any equivalent combination of education, training and experience which would enable the incumbent to perform the essential job functions;

Maintenance of Idaho Notary Public Commission, including the ability to be commissioned within six months of hire, is required;

Experience dealing with individuals in stressful situation from varying cultural / socioeconomic backgrounds with the ability to de-escalate emotionally charged situations;

Experience applying written policies and criteria and determining qualifications for services or benefits;

Experience managing a workload with conflicting priorities;

Skill of compiling, analyzing, and interpreting data, and developing recommendations;

Skill in developing trust, confidence, and cooperation with staff and outside stakeholders;

Skill of providing verbal and written communication of findings to internal and external entities;

Knowledge of modern office equipment, practices and procedures, including but not limited to the operation of a personal computer and MS Office Suite;

Knowledge of English grammar, spelling and punctuation, basic arithmetic, and business math;

Ability to learn entering and retrieving data using a computerized records system;

Ability to occasionally prepare reports that present conclusions and supporting data in a clear and concise manner;

Ability to maintain confidentiality and exercise sound judgement under pressure;

Ability to grasp the relationship between numbers, accounts and items in accounts;

Ability to learn and understand Idaho Code;

Ability to understand and carry out complex verbal and written directions;

Ability to communicate effectively with others and function as part of a team to accomplish tasks and goals;

Ability to handle money (currency, coin, and checks).

Experience conducting and documenting sensitive fact-finding interviews preferred;

Knowledge of medical, legal, and insurance terminology preferred;

Ability to type 50 words per minute or more is preferred;

Ability to learn keeping fiscal aspects of accounts.

Work Environment & Physical Demands

Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;

Requires sitting at a desk for long periods of time, up to 8 hours, and ability to lift 20 lbs.;

Requires frequent repetitive movement of the wrists, hands, and / or fingers;

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks.

DISCLAIMER :

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and / or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare :

Low-cost medical, dental, vision premiums and deductibles

Post-employment health savings account

Retirement and Investments Plans :

PERSI retirement benefits

457(b) post or pre-tax investments options with up to 3% employer match

401(k)

Wellbeing Program :

Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.

Free ACHD Commuter ride vanpool program

Free bus pass

Paid-leave :

11 paid holidays per year

8 weeks paid Parental Leave

Approximately 96 hours of vacation accrual for full-time employee

Approximately 96 hours of sick accrual for full-time employee

5 days paid bereavement leave

Life & Short-Term Disability Insurance

Basic Life Insurance employer paid if benefit eligible

Short Term Disability employer paid if benefit eligible

Optional Benefits :

Pre-tax Flexible Spending Account and Dependent Care Account

NCPERS Decreasing Term Life Insurance

Supplemental Employee, Spouse, Child Life Insurance

Supplemental Long-Term Disability Insurance

AFLAC

Visit us at to view details regarding our benefits package, including : paid leave, healthcare benefits, retirement benefits, and more!

Salary : $21 - $22

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Eligibility Clerk

What are the responsibilities and job description for the Eligibility Clerk position at Ada County, ID?

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