Receptionist - Victim Services Center

The Ada County Prosecutor’s Office is dedicated to serving Idaho’s largest community, keeping it a safe place to live and work, giving a voice to crime victims and advocating for the citizens of Ada County.  

Learn more about Ada County Prosecutor office by visiting their website. Ada County Prosecutor

GENERAL SUMMARY:
Greets guests, visitors and callers, in person, telephonically and electronically, providing Victim Center-related information and/or directing them to appropriate offices or staff members; provides technical and administrative assistance to the Ada County Representative to Victim Center and performs secretarial, clerical and related duties as required. 

• Operates a central telephone console to receive and route calls;
• Receives, records and transmits telephone messages to appropriate parties;
• Serves as front-facing contact for the public, greets and directs guests and visitors to appropriate offices, locations or staff members;
• Answers general questions about Victim Center and co-located agencies;
• Obtains information and operates multiple computer programs to respond to questions and requests;
• Assists with completion of intake forms as needed;
• Assists in paperwork and mail distribution;
• Data entry as required;
• Monitors and escorts visitors per security requirements;
• Resolves inquiries from individuals in person, by telephone, electronically, and via correspondence; and
• Drafts basic written communications.

ADDITIONAL FUNCTIONS 

• Works closely with the public;
• Types letters, documents, statements, reports, labels, envelopes, addresses and information on forms as needed;
• Maintains working knowledge of computers and other office equipment, i.e., Fax machines, copiers, telephones;
• Performs related duties as assigned.

• High school diploma or equivalent;
• Preference may be given to applicants with experience as a receptionist;
• Knowledge of modern office equipment, and general office practices and procedures;
• Knowledge of English spelling and grammar;
• Knowledge of general clerical account-keeping practices;
• Skill in communicating with culturally diverse populations;
• Skill in operating a computer terminal or personal computer;
• Proficient at Typing;
• Ability to operate a multi-line telephone console that has a high call volume at times; 
• Ability to learn the function and mission of the Victim Center;
• Ability to work with people who may be under stress, irritated or angry;
• Ability to maintain harmonious working relationships with other employees; 
• Ability to maintain confidentiality; 
• Ability to interpret rules, regulations, policies, and procedures following explicit guidelines;
• Ability to prioritize tasks and display flexibility to pivot to business needs;
• Ability to collect, handle, and account for money.

 
OTHER REQUIREMENTS

• The incumbent is subject to a criminal records check and fingerprinting;
• The incumbent is expected to adhere to the Code of Ethics for the legal profession; 
• The incumbent will work closely with law enforcement and both public and private sector personnel;

• Work is performed onsite at the Victim Center;
• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• May be required to lift up to 20 lbs.;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

 
DISCLAIMER:
To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Salary : $19