Director of Qualified Intellectual Disability Professionals, Compliance, Training, and Quality [...]

Position Summary

The QIDP Director of Compliance, Training, and Quality Assurance promotes, garners, and assesses commitment to continuous quality improvement of Ada S. McKinley’s Employment and Community Support Services (ECSS) programs by coordinating internal compliance reviews, monitoring activities, developing and implementing responsive staff training programs to advance compliance as well as acting as an internal resource on matters relating to regulatory compliance.

Reporting Relationship

Reports To : Senior Vice President of Operations – Employment & Community Support Services

Supervises (Position Title) : Training Coordinator, Quality Assurance Coordinator(s), and Qualified Intellectual Disability Professional (QIDP) Support Staff

Schedule and On-Call Responsibilities :

Monday – Friday 8 AM – 4 PM with flexibility. On-call responsibilities are limited. Required to attend overnight conferences and trainings.

Principal Duties / Responsibilities :

• Chairs ECSS’ Risk Committee.
• Oversees ECSS’ quality assurance system.
• Leads ECSS’ external audits.
• Establishes, monitors, and oversees systems that prevent or reduce potential compliance issues of ECSS programs / services, including incident analysis.
• Establishes criteria for the measurements of program quality and compliance with laws and regulations.
• Recommends and assists with drafting changes in and creating new policies and procedures to ensure compliance with federal and state laws and regulatory requirements.
• Conducts periodic risk assessments in areas related to regulatory compliance and recommends or initiates appropriate remedial action.
• Coordinates the implementation of quality record review policies and procedures and directs the review of case files to assure effective utilization of services and compliance with documentation standards. Writes narrative and statistical reports on utilization review.
• Conducts / coordinates needs assessments and satisfaction surveys to obtain input for improving services and making appropriate recommendations.
• Acts as an advocate of the compliance program among directors, managers, and staff and provides guidance on compliance matters. Reviews the agency's strategic plan and trends in human services and develops / revises systems to ensure compliance with standards.
• Collects, analyzes, and reviews statistical data of services provided to determine effectiveness / quality. Coordinates the annual program evaluation of quality outcomes meeting.
• Coordinates the health & safety program with the agency’s safety and risk management function to maintain safe working conditions. Keeps current on relevant Department of Labor / OSHA standards. Monitors safety compliance, including accident / incident analysis, emergency planning, required training related to safety and required recordkeeping.
• Evaluates production / service contract implementation to ensure continuous quality improvement in the efficiency, effectiveness, and satisfaction of services.
• Completes tracking and trending of surveys and corrective actions, including coordinating, training and supporting personnel through the process.
• Recommends or formulates training methods, policies, procedures, programs, schedules / calendars and other essential initiatives geared towards enhancing staff knowledge base in the area of quality issues.

Qualifications :

Bachelor's Degree in Rehabilitation, Education, Psychology, Social Work, or related field.

Qualified Intellectual Disability Professional (QIDP).

Strong knowledge of Rule 115, 116, 119 & 120, and accreditation compliance.

Minimum of three (3) years of management experience.

Familiar with Microsoft Office and case management software.

Ability to communicate effectively, both orally and in writing.

Excellent knowledge of the principles and practices of training.

Mental Demands :

Must organize, communicate, analyze data, evaluate, and follow up on multiple activities. The position requires strong interpersonal and professional communication, presented through written, oral, and multi-media. In performing duties, the employee frequently uses hand-to-finger movement. Physical activities, such as standing, writing on blackboards, talking, listening, and mediating discussions in a group setting, occur frequently. The employee may also be involved in movements that require strength, agility, and mobility for pulling, carrying, or lifting 20-25 pounds.

Environmental Conditions : The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (

Experience

Required

Education

Required

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