Demo

Dispatcher - First Shift

ADA Traffic Control
Colchester, VT Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 5/18/2025

Position Overview:

As a Dispatcher for ADA Traffic Control, this position is responsible for:

  • Scheduling and coordinating crews for scheduled jobs from Sunday to Saturday
  • Coordinate crews for emergency calls when they occur
  • Assists coworkers and other dispatchers as necessary
  • Performs geographical location spotting, map reading and provides detailed instructions to contractors and fieldworkers
  • Support fieldworkers with any concerns that may arise and delegate appropriately as necessary
  • Support contractors to the best of their ability
  • Forward any new business inquiries to the Business Manager
  • Other duties may be assigned as needed

Knowledge and Skills:

  • A basic concept of geography (able to read maps) and basic direction skills are required
  • Communicate effectively with others over the telephone, email or in person
  • Demonstrate effective listening skills
  • Successfully identify and resolve issues that may arise
  • Work under minimal supervision
  • Work in a fast-paced environment
  • Maintain accurate records
  • Analyzing and resolving problems
  • Preparing written communications (e.g., responding to emails)

Preferred Qualifications:

  • Experience with a call center environment
  • Ability to follow procedures and regulations
  • Ability to remain calm in a stressful situation
  • Fluent in English
  • Strong MS Excel skills
  • Incredible multitasking abilities
  • Great communication skills
  • Ability to rapidly input information into a data entry system
  • Great customer service skills

Education:

  • High School Diploma or GED equivalent

Monday to Friday 4:00am to 12:00pm, weekends/overtime as needed

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