Senior Program Analyst

Position Summary:

Is an exemplar in the development, coordination, implementation and support of ADAC’s strategies and initiatives for IT systems.  Responsible for ensuring that IT related production and procedures are maintained and properly executed, including development, change requests, and customer driven EDI initiatives. Work closely with users and customers to leverage technology to meet company needs supporting automotive core competency.

Job Family: Senior/Principal Engineer

Competencies:

1.      Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.

2.      Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.

3.      Develops Talent: Develops people to meet both their career goals and the organization’s goals. For example, builds long-term succession for key roles. Builds a learning culture in the team; uses teachable situations to offer insightful coaching. Recommends and facilitates activities and assignments that help people grow.

4.      Ensures Accountability: Holds self and others accountable to meet commitments. For example, helps team hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting efforts, as necessary, for continued progress.

Essential Responsibilities:

1.      Take a primary support role for assigned IT applications, work flows and databases, including process improvement, implementation, support, and administration, including leading regular user team meetings. Team members will collaboratively split workloads and specific process/technical responsibilities working with IT Management.

2.      Daily support of IT systems and customer EDI.  Responsible to resolve outages as quickly as possible, as well as provide root cause analysis and permeant correction of system/workflow processing issues.    

3.      Work with business unit & IT Team, as required, in the documentation of definition (SOW) of customer driven changes for the design and development of new and existing IT Systems.

4.      Perform application design and .NET development, workflow development, system configuration, data mapping and system management for IT Systems. This includes active participation in all tollgate activities, as well as post implementation reviews.

5.      Take a leadership and participative role in the pre-implementation testing for all new systems and system changes.

6.      Monitor the performance of production systems, assuring they are operating as expected.

7.      Regularly participate on IT cross functional activities contributing to and support IT production solutions. This work may often include working with IT support partners.

8.      Develop and maintain planning and production process/procedure change documentation.

9.      Participate in a rotating 24/7 on-call schedule.

Education & Experience:

1.      Bachelor’s Degree with focus on computer science or equivalent

2.      6-8 years of experience working in a professional IT environment

3.     Highly skilled in .NET development

4.     Extensive experience with customer EDI information exchanges

Other Knowledge, Skills & Abilities:

• Has a high level of proficiency and is comfortable with on premise and web-based applications, working in a .Net development environment (.NET Core & .NET Framework), using Visual Studio and development languages like C#, C , SQL, Visual Basic, Agular etc. and the willingness and ability to learn X & EDI quickly. Needs to understand version control and object-oriented programming.
• Demonstrated interpersonal and written communication skills appropriate for use with IT partners, IT team members, IT customers.  
• Curious about how people and processes work.
• Critical thinking and problem-solving skills to understand what the situation requires.
• A self-starter who is not afraid to ask questions and seek help if needed but is also willing to pursue the unknown without fear.