Field Service Representative

Description

· Troubleshoot and maintain Air Traffic Control (ATC) Simulator hardware components

o Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives,

video cards, desktops/laptops, printers, etc. as necessary

· Troubleshoot, isolate, and resolve software problems

o Perform step-by-step procedures for acquiring and installing software upgrades and patches

o Evaluate local conditions and make proper decisions in conjunction with the Adacel Support

Center

o Load operating systems and applications as required

o Update existing software and site data as required

· Perform start-up and shut-down procedures

· Perform system back-up procedures

· Train personnel on ATC Simulator maintenance and operation

· Operate ATC Simulator for training as requested

· Complete documentation and brief personnel and management on simulator maintenance issues,

performance, and utilization as requested

· Develop and maintain site simulator utilization reports reflecting frequency and type of training done

· Backup and manage scenario data

· Act as a Pseudo Pilot when needed (the Pseudo Pilot simulates aircraft movement and

engages/communicates with a controller as a pilot.)

· ATC Simulator Scenario development:

o Determine step-by-step procedures for building scenarios

o Incorporate the training objectives into the development of the training scenarios

o Create scenarios as requested with minimal assistance

o As requested, train personnel to create and maintain scenarios

Qualifications

REQUIRED QUALIFICATIONS: Describe the types of understanding and level of familiarity needed to be successful in

this position.

· Knowledge of computer hardware and operating system software similar to, or more complex than the

ATC Simulation Systems (Tower and Radar)

· Minimum of four (4) years of FAA or US Military operational ATC experience, or a minimum of four

(4) years of combined FAA and US Military operational ATC experience, or a degree in Air Traffic

Control or Air Traffic Management from the Air Traffic — Collegiate Training Initiative (AT-CTI). List

of approved AT-CTI colleges and universities can be found at:

https://www.faa.gov/jobs/students/schools

DESIRED QUALIFICATIONS: Describe the types of understanding and level of familiarity needed to be successful in

this position.

· Proactive, self-motivated individual

· Ability to accomplish tasks with minimal supervision

· Good organizational skills and the ability to prioritize multiple tasks and manage work time effectively

· High attention to detail

· Excellent communication skills · As a member of the Adacel team and the training team at your location, this position should work well with others and be proficient at conflict resolution

SKILLS/ABILITIES/CERTIFICATIONS:

Certification Requirements:

· As required for Remote Pilot Operations

OTHER: List any other important information for the position.

· Type of Employment: Full time, 40 hours per week

· Shift: Day, typically 7:00 AM to 3:00 PM

· Potential for Teleworking: No

· Travel: Less than 20%

· Clearance Level: Must Be Able to Obtain Public Trust

· Physical Requirements:

o Must be able to use simple hand tools.

o Occasional lifting up to 50 lbs. without restriction.

o Repetitive wrist, hand, and finger movement.