What are the responsibilities and job description for the Field Service Representative position at ADACEL?
Job Details
Description
· Troubleshoot and maintain Air Traffic Control (ATC) Simulator hardware components
o Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives,
video cards, desktops/laptops, printers, etc. as necessary
· Troubleshoot, isolate, and resolve software problems
o Perform step-by-step procedures for acquiring and installing software upgrades and patches
o Evaluate local conditions and make proper decisions in conjunction with the Adacel Support
Center
o Load operating systems and applications as required
o Update existing software and site data as required
· Perform start-up and shut-down procedures
· Perform system back-up procedures
· Train personnel on ATC Simulator maintenance and operation
· Operate ATC Simulator for training as requested
· Complete documentation and brief personnel and management on simulator maintenance issues,
performance, and utilization as requested
· Develop and maintain site simulator utilization reports reflecting frequency and type of training done
· Backup and manage scenario data
· Act as a Pseudo Pilot when needed (the Pseudo Pilot simulates aircraft movement and
engages/communicates with a controller as a pilot.)
· ATC Simulator Scenario development:
o Determine step-by-step procedures for building scenarios
o Incorporate the training objectives into the development of the training scenarios
o Create scenarios as requested with minimal assistance
o As requested, train personnel to create and maintain scenarios
Qualifications
DESIRED QUALIFICATIONS: Describe the types of understanding and level of familiarity needed to be successful in
this position.
· Proactive, self-motivated individual
· Ability to accomplish tasks with minimal supervision
· Good organizational skills and the ability to prioritize multiple tasks and manage work time effectively
· High attention to detail
· Excellent communication skills · As a member of the Adacel team and the training team at your location, this position should work well with others and be proficient at conflict resolution
SKILLS/ABILITIES/CERTIFICATIONS:
Certification Requirements:
· As required for Remote Pilot Operations
OTHER: List any other important information for the position.
· Type of Employment: Full time, 40 hours per week
· Shift: Day, typically 7:00 AM to 3:00 PM
· Potential for Teleworking: No
· Travel: Less than 20%
· Clearance Level: Must Be Able to Obtain Public Trust
· Physical Requirements:
o Must be able to use simple hand tools.
o Occasional lifting up to 50 lbs. without restriction.
o Repetitive wrist, hand, and finger movement.
