Servicing Coordinator

Job Summary
We are seeking a dedicated, proactive, and organized Servicing Coordinator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations and providing exceptional support to customers and clients. This position requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Duties

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues with professionalism over the phone, e-mail, and through the mail.
• Demonstrate excellent phone etiquette while handling incoming calls, outgoing calls, and communicating with customers, clients, and team members.
• Maintain accurate records of customer & client interactions, service requests, and follow-up actions.
• Ensure compliance with company policies and procedures while maintaining confidentiality of client information.
• Set up new payment plans with customers.
• Collect, post, and balance payments on accounts.
• Report creation, review, and submissions to government offices.
• Mail Processing
• Monthly Audits
• Coordinate with outside attorneys and government offices.
• Provide backup and assistance to team members and the operations department.

Experience

• Administrative skills to include proficiency in all Microsoft Office products, i.e., Word, Excel, Outlook.
• High level of organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Must be comfortable spending a substantial amount of time on the phone.
• Excellent customer service skills.
• High attention to detail.
• Excellent proofreading skills to ensure accuracy in documentation.
• Must have excellent verbal/written communication skills.
• Must possess the ability to maintain a high level of confidentiality.
• Reliability and judgment to plan and accomplish goals.

Experience working in collections is helpful but not a requirement. Call center experience is also a benefit.

This position offers competitive pay based on experience, a full benefits package, and casual dress.

Shift:

• Day Shift
• No Nights
• Availability between the hours of 7:30 am – 5:00 pm M-F

Qualifications

• Clerical experience
• Customer Service experience

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Omaha, NE 68154 (Required)

Ability to Relocate:

• Omaha, NE 68154: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22