What are the responsibilities and job description for the Service Desk Analyst position at Adalitek Group LLC?
About the job
Contract: 9 months contract
Work-setting: Hybrid at Johnson City, TX (3 days in office, 2 days remote)
Hourly Pay Rate :$30-$35/hr. on w2
Senior level 5 years of experience
Top 3-5 Technical Skills:
- SCCM and Intune experience at current/last job.
- Not necessary ServiceNow but need ticketing / ITSM experience.
- Active Directory, create accounts, add permissions in groups (Not structure forest exp or high level.
- Role is Tier 2, able to mentor others on SCCM and Intune is desired.
- Windows OS, Office 365 including Intune, some MacOS (but majority of company is Windows 11).
- Some basic PowerShell/scripting experience. (such as write a script to restart a program)
- Networking troubleshooting skills, level you need to troubleshoot your customer incident then escalate
- Customer facing skills, polite, patience, able to handle email, TEAMS chat, phone conversations.
Knowledge, Skills and Abilities
- Knowledge of principles and processes for providing excellent customer service
- Knowledge of information systems, products, and services
- Skilled in time management
- Skilled in multitasking, prioritizing, and changing priorities
- Skilled identifying, analyzing, and resolving problems
- Ability to communicate effectively, verbally and in writing
- Ability to listen and to understand information verbally and in writing
- Willingness to ask questions or ask for assistance as needed
Minimum Qualifications
- Bachelor's Degree or related experience
- Certifications: CompTIA A , Network , Security , Microsoft Endpoint Administrator Associate
- Seven to ten years of experience in computer setup and troubleshooting proficiency with Windows operating systems and MacOS
- Strong network fundamentals, including TCP/IP, DNS, DHCP, and VPN
- Experience with Active Directory, Office 365, and common enterprise applications
- System Center Configuration Manager (SCCM)
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $30 - $35
