What are the responsibilities and job description for the Referral Coordinator position at ADAM BRUGGEMAN MD PLLC?
Description
We’re looking for a reliable referral coordinator and authorization specialist to work with our healthcare staff and referring offices to help us provide first-class care to our patients. As the first person our patients will talk to, we need an energetic, team player attitude with a focus on excellent customer service. You will process incoming referrals in a timely manner, verify insurance benefits and obtain authorization when needed, schedule new and existing patients, and communicate appointment details to referring offices, all while building an excellent rapport with our patients and the multidisciplinary teams of the hospital and referring offices.
Responsibilities
- Manage and process referrals from the hospital and referring offices
- Schedule new and existing patients
- Update referring offices with appointment details
- Verify insurance benefits and obtain authorizations when needed
- Communicate respectfully and efficiently with all team members, hospital staff and referring offices regarding patient appointments
- Ensure appropriate information is updated and entered correctly in the EHR
- Answer and route phone calls in a professional manner
- Perform other tasks and related work as required
- Strong communication and customer service skills
- 2 years of work experience as a scheduler / referral coordinator performing insurance verification, hospital or outpatient clinical office preferred
- Ability to utilize Excel
- High school Diploma / GED
Qualifications
Salary : $19 - $21