What are the responsibilities and job description for the Account Manager position at Adam Tech?
Job Summary:
ADAM TECH is seeking an experienced Account Manager with a proven track record of achieving results through demand creation activities and providing exceptional customer service to their customers. In this role our Account Manager provide daily support through both proactive and reactive engagement with their key customers delivering a high level of customer satisfaction.
Principle Responsibilities:
- Efficiently and accurately manage, retain and grow company sales within assigned account base
- Provide responses in a timely manner to all customer requests, including but not limited to requests for quote, part recommendations, order processing, sample requests, return material authorization, design registrations and order status
- Enter system updates to capture opportunity details in the sales pipeline through the ERP system
- Proactively track and follow up on open quotes, samples shipments and SKU historical buying patterns
- Review open order reports, be proactive and watch for potential delivery issues, know when scheduled orders need to be re-released.
- Build and cultivate relationships with key stakeholders within their customer base
- Continuously improve product knowledge, understand associated selling and company value proposition
Qualifications:
- A minimum of 7 years of Inside sales, Account Management or Customer Service experience with proven track record success
- Experience in the Electronic or Electrical component industry preferred
- Strong interpersonal and communication skills
- Self-motivated to meet specific sales goals
- Ability to manage numerous projects simultaneously while coordinating with multiple key internal and external stakeholders
- Basic understanding of cost/price relationship and margin calculations
- Proficient working in CRM systems
- Proficient knowledge of MS Office Programs (Excel, Outlook, Word, and PowerPoint)
- Excellent verbal and written skills
- Excellent organization and creativity skills
- Bi-lingual in Spanish is a plus but not required
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- Can you reliably work on site in the office Monday through Friday between 8:30 am and 5:00 pm?
- Are you fluent in basic Microsoft 365 applications (word, excel, power point, outlook)?
Experience:
- Account management: 7 years (Required)
Ability to Commute:
- Union, NJ 07083 (Required)
Work Location: In person
Salary : $55,000 - $70,000