What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Adam Webber - State Farm Agent?
Benefits :
401(k) matching
Health insurance
Paid time off
Training & development
ROLE DESCRIPTION :
As a Customer Relations Representative - State Farm Agent Team Member with Adam Webber - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will be responsible for resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting if you believe you might be the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Always strive to make sure customers are thoroughly protected
QUALIFICATIONS :
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS :
Salary plus commissions for coverage upgrades, coverage add-ons, and new policy pivots
Growth potential / Opportunity for advancement within our office
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