What are the responsibilities and job description for the Customer Experience Rep. position at Adama?
CXT Rep. USA- NJ
Job Profile
Position
Customer Experience Team (CXT) member
Office location
Branchburg, USA
Department
CXT
Reports to
CXT Manager USA
Direct reports
None
Indirect reports
None
Job role
Purpose of the role
To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of CXT with daily processes
Responsibilities
- Order processing from A to Z
- Maintain customer contacts (email, phone, website etc.)
- Customer sample sending
- Coordinating complaint management
- Coordinating questionnaires and technical documents
- Executing customer communication activities (e.g. notifications, deployment of GTM communication plan)
- Improve daily work processes
- Maintain high level of Customer service
- Follow up on customer contracts/agreements/BPO
Accountabilities
- Commercial responsibility for attributed customers
- Service level provided for attributed customers Process review and improvement
Competencies
Qualifications
- Business / commercial education
- Ideally up to 3 years of international work experience, ideally in value added solution provider
- Analytical mindset
- Desire to work in an international, multicultural environment
- Experience with CRM/ERP software
- Sound conversation techniques
- Discipline to initiate first contact and to make the first step
