Entry-Level Household Mover

Job Description: Entry-Level Household Mover (Number 2 Role)

Full Time, Seasonal Position 40 hours/week

• Typically Monday through Friday, 7:30AM - 5:00PM, but will occasionally involve earlier start times and later completion times depending on the job size, scope, and location. 
• Position could involve interstate work and travel for long distance moves on a voluntary basis. 
• $17/hour to start, with up to $1/hour increase upon successful completion of Spine Moving’s orientation/training program. (Orientation/Training for the N2 role typically takes 3-4 weeks.) 

Performance Expectations:

• Make safety the top priority on the job site, adhering to all safety guidelines and procedures.
• Work for our customers with professional urgency at all times, ensuring efficient and timely service, except during designated breaks.
• Offer friendly and reassuring “above and beyond” service to our customers, providing a positive and helpful experience throughout the challenging moving process.

Essential Job Functions:

• Under the supervision of the crew leader, move furniture of all shapes and sizes weighing up to 300 pounds, utilizing proper lifting techniques and equipment.
• Maintain professional and clear communication by phone with local customers, providing updates regarding the crew's estimated arrival time.
• Demonstrate a sense of professional urgency, understanding that we are compensated on an hourly basis and perform in full view of our paying customers.
• Minimize unnecessary trips between the house and the truck during loading and unloading, ensuring efficient use of time and resources.
• Disassemble furniture such as cribs and beds carefully and skillfully, paying special attention to bagging and securing all fasteners and hardware.
• Assist in the packing of customer belongings, including dishes, 2-D art, and other fragile items, into boxes, ensuring items are properly protected and that all boxes are properly labeled according to Spine Moving policy.
• Properly and consistently deploy home protection materials and equipment in all areas of the home most vulnerable to damage, including front door, wood floors, and carpeted stairs and rooms. 
• Operate the time-keeping system accurately to track working hours, ensuring accurate billing for the customer and proper compensation for the crew.
• Maintain a positive, can-do attitude, even in the face of moving-related setbacks such as inclement weather.
• Assist in loading and unloading the truck, organizing items strategically to maximize space and prevent damage during transit.
• Safely operate moving equipment, such as dollies and hand trucks, while moving items to and from the truck.
• Handle fragile and valuable items with utmost care, using appropriate padding and packaging materials to prevent any damage.
• Follow all company policies and procedures regarding proper handling, loading, and securing of items in the truck.
• Maintain cleanliness and organization of the truck’s equipment and supplies, ensuring a prepared, professional, and presentable appearance at all times.

Additional Essential Job Functions:

• Assemble and arrange furniture and other items at the customer's new location, ensuring they are placed in the desired positions.
• Safely navigate stairs, hallways, and other obstacles while carrying heavy objects to ensure the protection of both the items and the surroundings.
• Provide exceptional customer service by addressing any concerns or issues that may arise during the moving process.

Skills/Experience Needed:

• Physical strength and stamina to perform lifting, carrying, and moving tasks throughout the workday.
• Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
• Attention to detail to ensure the proper handling and placement of items during the moving process.
• Time management skills to efficiently complete tasks and meet deadlines.
• Basic knowledge of furniture assembly and disassembly techniques.
• Familiarity with moving equipment and tools, such as dollies, straps, and padding materials.
• Valid driver's license and clean driving record (if required to operate moving vehicles).

Desired Personal Characteristics:

• Positive attitude and friendly demeanor, providing a welcoming and reassuring presence to customers.
• Strong work ethic and reliability, consistently meeting job responsibilities and commitments.
• Flexibility and adaptability to work in various environments and handle changing job requirements.
• Ability to work well in a team, collaborating and communicating effectively with colleagues.
• Problem-solving skills to address challenges that may arise during the moving process.

Working Conditions:

This position involves frequent physical labor, including lifting, carrying, and maneuvering heavy furniture and household items. The work environment may vary from residential homes to commercial spaces. Candidates must be comfortable working in different weather conditions and able to adapt to various physical demands associated with the job.