Administrative

Salary : $45,070.74 - $51,831.35 Annually

Location : Westminster, CO

Job Type : Regular Full-time

Remote Employment : Flexible / Hybrid

Job Number : 06930

Department : Human Services

Division : HS Self Sufficiency

Opening Date : 02 / 18 / 2025

Closing Date : 3 / 4 / 2025 4 : 30 PM Mountain

Our Mission : At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.

Cultural Competencies / EEO : Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.

Position classification : HybridJob duties and expectations allow for onsite and remote work scheduled every week. Employees in this classification are regularly scheduled onsite one (1) to four (4) days per week based on the County needs and as determined by Department Director. Hybrid classified roles can be onsite more than the set minimum based on employee preference.

What Success Looks Like In This Job

Provides administrative support, reception functions, and delivers excellence in the customer experience for Human Services programs at the Human Services Center in Westminster, the Aurora Services Center, and at community events throughout Adams County. This position requires team members to be on-site to support clients.

Examples of Duties for Success

• Performs a wide variety of complex clerical work including the maintenance of accurate and detailed logs, records, verifying accuracy of information, researching discrepancies, and recording information.
• Greets the public; provides information and forms to County staff, the general public, and vendors; assists in the completion, collection, and processing of forms and information received; and provides information on departmental and County programs, policies, and procedures.
• Issues Colorado EBT Cards for various public assistance programs, provides client training on card usage, resolves EBT problems for clients, and maintains inventory and reconciliation of cards. Performs all data entry for the EBT service.
• Transfers electronic documents from various systems and workflow management software.
• Reviews applications, redeterminations, and verifications from clients for completeness and determining next steps.
• Schedule / reschedule interview appointments for phone or face-to-face interviews in accordance with program regulations and current procedures.
• Assists clients with application completion when needed.
• Assists customers in utilizing CO PEAK.
• Maintains accurate and detailed logs and casecomments in various systems when cases are reviewed and acted on.
• Makes appropriate referrals to other resources including other departments, systems, and Community Partners.
• Understands general rules and regulations, client rights and responsibilities, available benefit dates, and the reason for approval or denial of public assistance benefits.
• Clearly and correctly explains relevant program eligibility requirements to clients.
• Maintains return mail from Data Operations for customer pick-up. Purges unclaimed mail at set intervals.
• Processes incoming and outgoing mail and fax correspondence, as requested.
• Manages and resolves customer complaints / issues and / or escalates to the appropriate department when the concern requires it.
• Completes Application Initiation (AI) of public assistance benefits.
• Reviews and completes various tasks from several internal email boxes.
• Assists various departments with administrative duties as needed (such as the Community Partners Suite).
• Performs general coverage assistance, as needed, for various Human Services departments.
• Participates in regular meetings with supervisor related to performance, county norms and values, and SMART goals.
• Participates in monthly unit meetings, other internal group meetings, and State and / or Federal partner meetings, as requested.
• Provides reports, statistics, and information to the supervisor, as requested, to assess achievements, areas of concern, and priorities.
• Attends mandatory and developmental training classes as identified with the supervisor.
• Maintains supply of forms and office supplies for team member and customer areas.
• Performs other related duties and responsibilities as assigned.

Qualifications for Success

Experience :

Two years of full-time office / clerical experience.

Bilingual candidates are preferred.

Education and Training :

High School Diploma or GED.

Other Job Description Title 2

Essential duties require the following physical abilities and work environment :

Ability to work in a standard office environment.

More Qualifications for Success

Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.

Adams County complies with Colorado's Job Application Fairness Act ("JAFA"). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant's age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Click to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect :

Plus some you might not expect :

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

Do you possess at least two years of full-time office / clerical experience?

Please select your highest level of education

Describe a situation that required you to listen and display compassion to a co-worker / employee.

Describe a time where you performed excellent customer service.

How has your background and experience prepared you to be an effective administrative assistant for Community Support?

Required Question

Salary : $45,071 - $51,831