911 Dispatcher

Job Title: Dispatcher

Department: Sheriff’s Department

Reports To: Director of Dispatch

FLSA Status: Nonexempt

Principal Function: The Dispatcher is responsible for the dispatch of emergency responders based upon incoming 911 calls to the County.

Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Receives, answers and accurately records all incoming 911 and administrative calls and dispatches appropriate personnel to include: police, fire and emergency medical services (EMS) for the County.

2. Maintains radio contact with all emergency personnel.

3. Provides emergency medical instructions over the phone to include Cardio Pulmonary Resuscitation (CPR), etc. until first responders arrive; provides comfort and compassion to the caller in high risk and tragic situations.

4. Provides pre-arrival instructions and if needed, medical instructions to callers.

5. Inputs all information for calls into the computer-aided dispatch (CAD) system to include: caller; address; type of call; units dispatched and notes for responders.

6. Monitors alarm systems as well as jail video surveillance systems.

7. Runs plates, driver’s licenses, etc., with Bureau of Motor Vehicles (BMV) for law enforcement, as requested.

8. Enters warrants and lost or stolen items into National Crime Information Center (NCIC) and the Indiana Data and Communications System (IDACS) database and conducts audits of both systems, as required.

9. Conducts status checks on the appropriate personnel who are out on calls.

10. Provides up-to-date weather announcements for all emergency personnel.

11. Completes administrative duties to include: attending meetings, reviewing reports, completing various reports, approving departmental payroll, approving invoices, answering inquiries etc., as needed.

12. Maintains an effective communication process with the Director of Dispatch.

13. Completes any additional tasks as assigned by the Sheriff, or his or her designee

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

County-related Competencies: To perform this job successfully, all employees working in the County should demonstrate the following competencies:

• Attendance/Punctuality/Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Citizen Service - Manages difficult or emotional Citizen situations; Responds promptly to Citizen needs; Solicits Citizen feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism/Teamwork/Interpersonal Skills -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views and tries new things; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Focuses on solving conflict, not blaming; Maintains confidentiality.
• Oral and Written Communication – Speaks clearly and persuasively in positive or negative situations; Listens to others without interrupting; Keeps emotions under control; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

· Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Education and/or Experience: High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience. Certification from the National Crime Information Center (NCIC), the Indiana Data and Communications System (IDACS), the National Incident Management System (NIMS), Powerphone, and Equator and Emergency Medical Dispatch are required within one-year of employment with the County. Previous dispatch or communication center experience is desired.

Other Skills and Abilities: The following skills and abilities are either required or desired.

· Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, Text 911, Emergency Medical Dispatch, Computer-Aided Dispatch (CAD), the National Crime Information Center (NCIC), the Indiana Data and Communications System (IDACS).

· A basic knowledge of the community resources for the ill and/or indigent persons.

· A working knowledge of all Sheriff Department policies, procedures, rules and regulations is required.

· A comprehensive knowledge of the geography of the County and Towns within the County is required.

· The ability to make accurate and quick decisions and dispatch the correct responders is required.

· The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.

· A general understanding of report writing, while paying close attention to detail is required.

· The ability remain current with all required licenses, certifications and in-service requirements is required.

· The ability to attend meetings, conferences, etc. as needed.

· The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.

· The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl; and taste or smell. The employee is frequently required to lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually moderate to loud.

The Sheriff’s Department is open 24-hours per day, seven days per week and this position may require work at any time during these hours and on the weekends and holidays. The job also requires employees to work 12-hour shifts. It also may require the ability to drive a County vehicle. Thus, a valid driver’s license may be required.

Job Type: Full-time

Pay: $19.20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Weekends as needed

Ability to Commute:

• Decatur, IN 46733 (Preferred)

Work Location: In person

Salary : $19