Community Support Trainer - 162083
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Community Support Trainer - 162083
Salary
56,457.97 - $81,864.06 Annually
Location
Westminster, CO
Job Type
Regular Full-time
Job Number
06670
Department
Human Services
Division
HS Self Sufficiency
Opening Date
10 / 21 / 2024
Closing Date
11 / 4 / 2024 4 : 30 PM Mountain
Our Mission
At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.
Cultural Competencies / EEO
Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.
Position classification
Remote First Job duties and expectations require very limited to no time in the office. There may be scheduled infrequent exceptions which require the employee to be onsite.
- Description
- Benefits
- Questions
What Success Looks Like In This Job
This position is designed for an experienced Community Support Case Manager who is highly skilled in the development, training, and accurate and timely issuance of all programmatic benefits. The successful candidate will work in both an independent and team-oriented atmosphere while utilizing strong behavioral and analytical skills to assist the QA / Training Supervisor(s) in development and performance analysis of all Community Support Case Manager team members, which includes : developing trainings, leading training cohorts, providing direction to team members and classroom management, performing case reviews, second level case reviews for accuracy, audit preparation, trend analysis, client merge activities, preparing case information for court hearings, and other duties list below. The candidate is expected to remain highly proficient with all current and future program policy requirements, as well as in the use of analysis tools, including Microsoft Excel, Access, and other databases, computer systems, and training methods. There are five primary areas of focus as a Community Support Case Manager Lead, which include training and development, certified trainer, quality assurance (QA), CBMS technical, and claims.
Examples of Duties for Success
Develop, deliver, and maintain county developed training materials to supplement state developed training for the following programs and systems :Adult FinancialColorado Works (Temporary Aid to Needy Families)Food AssistanceMedical Assistance to include Long Term CareInternal processing systemsHSConnectsSuccessful Interviewing for eligibility programs listed aboveOther areas as needed.Successfully obtain and maintain state certification necessary to deliver state certified trainings in-house.Provide one-on-one, classroom, and over the shoulder support to all team members.Conduct one-on-one meetings with each trainee to coach, develop, and provide valuable feedback.Assist with tracking performance benchmarks of new team members to assist with training requirements, trends, areas of success, and opportunities.Maintain high-level classroom management skills, which includes coaching, feedback, and one-on-one support of trainees.Coordinate, as necessary with other offices and staff, on training content and methods.Co-create and co-lead team facilitations and trainings.Make recommendations regarding training needs and Training Plans to leadership and assist in the development of those practices.Maintain and regularly update Training Plans with appropriate input from subject matter experts.Establish instructional objectives and develop training to meet those objectives.Develop tools to assess the effectiveness of training provided and modify future training accordingly.Maintain the Community Support team's SharePoint page with up-to-date training material.Become an expert user of the state and county's learning management systems to successfully create class sessions, troubleshoot access issues, and grade assessments.Participate in training sessions and meetings that will enhance training capabilities.Create training calendars for cohorts, which includes scheduling appropriate conference rooms, virtual classrooms, guest speakers, and ensuring request for additional training support is submitted to the appropriate supervisor.Ability to :Navigate and manage a variety of technology platforms and tools.Blend learning techniques, integrating e-learning tools, and learning new technology platforms - such as : Zoom, Microsoft Teams, Microsoft FormsCompile requested reports that document training accomplishments, concerns, and priorities.Ability to work all program areas (like a Community Support Case Manager III) to assist the Community Support team during high work volume times.Assist other Community Support Case Manager Lead focuses (Training and Development, QA, CBMS Technical, and Claims) when needed.Perform other duties as assigned, such as participating in CBMS User testing, staying current with CBMS Builds, participating in Knowledge Transfer calls and trainings, attending State eligibility program meetings, and supporting Economic Mobility Division training and timeliness efforts as needed.Qualifications for Success
Knowledge Of :Eligibility rules and regulations for all assistance programs is required and includes :Adult FinancialColorado WorksFood AssistanceMedical AssistanceCase processing policies and procedures.Office and internal policies and procedures.Principles and practices of supervision and training.Skill ToResearch and interpret rule.Research and analyze complex issues for purposes of developing curriculum, facilitations, project plans, claims, trends, etc.Develop and deliver curriculum to meet key learning objectives and to strategically create connection points to the Countys goals and initiatives.Utilize and train others to employ all research tools used in eligibility determination and apply those tools to information discovered through investigation and examination.Ability ToApply basic math and read, interpret, and apply manual regulations.Communicate clearly and concisely, both verbally and in writing.Work quickly and accurately, with minimal supervision at times, to complete time-sensitive tasks.Develop and maintain positive working relationships with those contacted during work.Differentiate between relevant and non-relevant information when making eligibility decisions.Input data accurately and detect errors / make corrections.Participate in interviewing for new team members.Maintain objectivity and confidentiality.Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.Personally commit to champion the County's norms and values as an individual and professional commitment to design facilitations for others that reinforce the County's cultural expectations.More Qualifications for Success
Experience :At least three (3) years of experience determining eligibility for multiple programs.Experience as a Community Support Case Manager II / III with consistently high case accuracy rate is preferred.Working experience and knowledge of all programs Adult Financial, Colorado Works, Food Assistance, and Medical Assistance. Experience with LTC is preferred but not required.Education and Training;High school diploma or GED equivalent required.An Associate's or Bachelor's Degree is strongly preferred and may substitute for one year of required experience.Additional analytical, statistical, or other related higher education is preferred.License or Certificate :None.Background Check :Must pass a criminal background check.Other :Ability to work in a standard office environment.Adams County complies with Colorados Job Application Fairness Act (JAFA). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicants age, date of birth, or dates or attendance or graduation.
Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.
Clickhere (https : / / youtu.be / ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!
Benefits You Expect :
AFLAC Supplemental Medical InsuranceBasic Term Life & Optional Term Life InsuranceDeferred Compensation PlanDental / Vision / Medical PlansGenerous Vacation / Sick leaveLong-Term DisabilityRetirement PlanShort-Term DisabilityPlus some you might not expect :
Employee Assistance ProgramEmployee Fitness CenterEmployee Health ClinicsFlexible Work SchedulesRecreation Center DiscountsTraining & Tuition Reimbursement ProgramsWellness programsLactation friendly certified workplacePlease be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.
Yes, I understand and agreeYes, I understand but disagree.Please select how you meet the minimum qualifications
At least three (3) years of experience determining eligibility for multiple programs AND a High School Diploma or GED equivalent.At least two (2) years of experience determining eligibility for multiple programs AND a Bachelor's Degree.At least two (2) years of experience determining eligibility for multiple programs AND an Associate's Degree.None of the above.Please describe your knowledge of the following programs : Adult Financial, Colorado Works, Medical Assistance-LTC, and SNAP.
Please provide what program(s) you are currently / were previously able to independently authorize?
Please describe your experience in leading and training adult learners?
Required Question
Agency
Adams County
Address
4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213
Website
http : / / www.adcogov.org / current-career-opportunities
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Salary : $56,458 - $81,864
