What are the responsibilities and job description for the CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED position at Adams County Government?

Customer Care Technician - Bilingual Preferred

Print (https : / / www.governmentjobs.com / careers / adams / jobs / newprint / 4699081)

Apply

Customer Care Technician - Bilingual Preferred

Salary

41,891.20 - $48,174.88 Annually

Location

Brighton, CO

Job Type

Regular Full-time

Job Number

06773

Department

Animal Shelter & Adoption Ctr

Division

Animal Shelter

Opening Date

10 / 18 / 2024

Closing Date

11 / 1 / 2024 11 : 59 PM Mountain

Our Mission

At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.

Cultural Competencies / EEO

Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.

Position classification

Onsite Job duties and expectations require employee to be regularly scheduled onsite.

Description
Benefits
Questions

What Success Looks Like In This Job

Providing excellent customer service to the Public. Performing duties such as, but not limited to, adoptions, reclaims, intake of animals, and handling and cleaning of these animals. Operates telephone system and answers incoming calls from the public regarding lost and found animals, animal control, shelter services, adoptable pets, and animal shelter operations. Utilizes shelter software (Chameleon) to enter and retrieve data as it pertains to animals in our care. The ideal candidate for this position is a positive minded, team player with animal handling experience, and a commitment to animal welfare and the humane and compassionate treatment of animals. The ideal candidate for this position is a positive minded, team player with strong interpersonal and office skills, as well animal-related experience, who is fluent in English / Spanish.

Examples of Duties for Success

Provide excellent customer service while assisting the public regarding Animal Shelter operations.

Receive animals from the public and gather pertinent information to facilitate appropriate placement.

Listen to patrons and provide information about adoptions, reclaims, relinquishments and animal welfare.

Facilitate pet adoptions, impounds, and reclaims along with all of the required paperwork. This will require animal handling, and can include preforming occasional vaccinations, adoption visitations, placing and removing animals from kennels.

Answers public telephone calls and emails in a professional, prompt, and courteous manner, provide accurate information, transfers calls to appropriate departments / person.

Responsible for knowing which animals are available for adoption and interpreting evaluation / assessments of shelter pets to facilitate best match of patron and animal.

Responsible for following shelter policy for reuniting pets with their family.

Accurately input and retrieve data from Shelter operating software.

Work cooperatively with other shelters and rescue organizations.

Model and adhere to best practices for the appropriate, safe, and humane care and handling of all animals.

Assist with cleaning animal kennels as needed.

Represent Riverdale Animal Shelter in a professional and courteous manner at all times.

Perform other related duties and responsibilities as required.

Qualifications for Success

Must be able to treat all animals humanely and with respect.

Working knowledge of animal welfare preferred.

Knowledge of breed identification in both canines and felines preferred.

Operate a two-way radio.

Team player, ability to work in a fast-paced environment and multitask.

Highly motivated, out-going, polite and professional manner.

Must use discretion and good judgment at all times.

Attend all staff meetings and relevant training sessions.

Excellent communication skills and consistent ability to model and facilitate open and productive communication in the workplace.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to prioritize, problem solve and address challenges in a constructive manner.

Exceptional work ethic to include consistent attendance and punctuality.

Positive and respectful attitude with a commitment to excellence in customer service.

Learn the functions, structure, and organizational policies of the County and the office to which assigned.

Ability to establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.

Proper English usage, spelling, grammar, and punctuation.

Use modern office procedures and practices, including proper telephone etiquette.

Use modern office equipment, including computer equipment and computer software applications.

Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.

Analyze situations carefully and adopt effective courses of action.

Work independently in the absence of supervision.

Assist with shelter tour, offsite events and special events as needed.

Ability to work in an emotionally taxing field and maintain a positive attitude.

Ability to maintain a high level of personal accountability.

Ability to demonstrate a high level of computer skills in Microsoft office products.

Computer Skills :

Proficiency with Microsoft Office applications.

Ability to type 35 w.p.m. with accuracy.

Knowledge of Chameleon operating system preferred.

More Qualifications for Success

Experience :

One (1) years of professional work experience in an administrative and / or customer service capacity strongly preferred

Six (6) months of either professional work experience, or volunteering, in an animal welfare organization such as an animal shelter, veterinary clinic, or other professional facility housing animals strongly preferred.

Education and Training : High school diploma or GED equivalent required.

License or Certificate : Possession of, or ability to obtain, a valid driver's license.

Background Check : Must pass a criminal background check.

Other : Bi-lingual strongly preferred.

Work Environment :

Physical Requirements :

Occasional lifting and carrying of up to 50 pounds.

Frequent computer use.

Potential for standing, walking, and sitting for extended periods of time.

Regular animal handling and restraint.

Ability to assist with cleaning animal kennels.

Ability to drive a car or other type of large service vehicle preferred.

Other :

Some animal handling and breed identification knowledge preferred.

Allergies to animals and chemicals used to sanitize facilities must be controllable through medication.

Work Schedule :

Available to work weekends, holidays, and overtime as needed.

Work Location :

Riverdale Animal Shelter, 12155 Park Blvd, Brighton, CO 80601.

Adams County complies with Colorados Job Application Fairness Act (JAFA). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicants age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https : / / youtu.be / ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect :

AFLAC Supplemental Medical Insurance

Basic Term Life & Optional Term Life Insurance

Deferred Compensation Plan

Dental / Vision / Medical Plans

Generous Vacation / Sick leave

Long-Term Disability

Retirement Plan

Short-Term Disability

Plus some you might not expect :

Employee Assistance Program

Employee Fitness Center

Employee Health Clinics

Flexible Work Schedules

Recreation Center Discounts

Training & Tuition Reimbursement Programs

Wellness programs

Lactation friendly certified workplace

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

Yes, I understand and agree

Yes, I understand but disagree.

A high school diploma / GED is required for this role. Do you meet this requirement?

Do you have at least one (1) year of professional work experience in an administrative and / or customer service capacity?

Please give a brief overview of the customer service and / or administrative environments you've worked in and what types of core duties you performed. If none, please write N / A.

Do you have six (6) months of either professional or volunteer work experience in an animal welfare organization such as an animal shelter, veterinary clinic, or other professional facility housing animals?

Please elaborate on your position(s) and duties working within an animal welfare organization or similar, if any. If none, please write N / A.

Do you possess a valid Colorado Driver's License or have the ability to obtain one within 30 days of hire?

Can you speak another language? If yes, please indicate which language(s) and your proficiency.

What is your experience and philosophy regarding animal euthanasia?

Required Question

Agency

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http : / / www.adcogov.org / current-career-opportunities

Apply

Please verify your email addressVerify Email

Salary : $41,891 - $48,175

Apply for this job

Receive alerts for other CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED job openings

CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED

What are the responsibilities and job description for the CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED position at Adams County Government?

What is the career path for a CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED?

Job openings at Adams County Government

Not the job you're looking for? Here are some other CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED jobs in the Brighton, CO area that may be a better fit.

We don't have any other CUSTOMER CARE TECHNICIAN - BILINGUAL PREFERRED jobs in the Brighton, CO area right now.

AI Assistant is available now!