What are the responsibilities and job description for the Customer Service Associate (Full Time, Flexible Schedule) position at Adams Fairacre Farms, Inc.?
General Purpose
The Office Customer Service Associate provides customer-friendly service to our valuable customers by delivering excellent, prompt, professional service to Adams’ customers, managers, vendors and employees.
FLSA Status: Non-exempt
Reports To: Office Manager
Principle Responsibilities
- Ensure that customers receive the best customer service by providing friendly, polite, and knowledgeable service
- Greet customers personally and thank them appreciatively for shopping at Adams
- Answer phones and transfer calls to other departments
- Assist internal and external customers at the office window
- Sort and distribute incoming mail as well as post outgoing mail
- Put away incoming office supplies/orders
- Process and enter store transfers in accounting software
- Process online orders (printing, ringing them up and distributing accordingly)
- Audit and setup registers
- Count cash and reconcile tills/drawers
- Commit cashier worksheets within office software system
- Prepare and make bank deposits
- Audit cashier tills to process pick ups
- Ensure all office equipment: fax, mail machine and copier are all in good working order
- Ability to troubleshoot registers, pin pads and POS system if there’s a problem
- If assigned, count the safe every day and make sure it proves
- If assigned, order change
- If assigned, order office supplies
- If assigned, process and distribute petty cash
- If assigned, training
- If assigned, write checks
- If assigned, data entry
- If assigned, handle deliveries
- If assigned, work in other departments
- If assigned, process payroll
Physical Requirements
- Bend, squat and stand
- Excellent verbal and written communication skills
- Ability to use hands and fingers to perform data entry and run register
- Consistently lift up to 25 lbs.
- Able to stand, sit, walk for long periods of time
- Can see and hear
- Maintain an organized, clean work space
Knowledge, Skills & Abilities
- Read & write
- Computer Skills: Word, Excel, Outlook
- Math and calculator skills
- Ability to relay or receive information
- Ability to problem solve cashier, system and payment errors
- Personable and friendly to customers and staff
- Organizational skills
- Communicate effectively with customers, co-workers and managers
Disclaimer
The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.
