Front End Manager (Full Time, Full Availability)

Front End Manager

Who we are at Adams

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.

What we’re looking for

Adams Employees are expected to provide friendly service to our valuable customers, ensuring that each experience reflects Adams’ commitment to providing quality products that define our brand. For the Front End Manager, this means leading the Front End department promoting the values and standards of Adams Fairacre Farms and its dedication to the unique customer experience.

Your Day-to-Day

• Oversee cashier operations, ensuring efficient transaction processing, accurate cash handling, and high-quality customer service.
• Address unexpected issues such as staffing gaps, employee conflicts, and inventory discrepancies promptly and effectively
• Handle customer concerns to ensure satisfaction and maintain brand reputation
• Conduct check-ins with each team member during overlapping shifts to ensure alignment in department responsibilities, address concerns, and maintain effective communication
• Dedicate focused time away from departmental operations to complete administrative tasks efficiently
• Create staff schedules in alignment with employee’s availability and oversee payroll accuracy to meet operational needs and budget goals
• Provide appropriate training, guidance, and ongoing development to build a skilled and effective team
• Oversee inventory levels and manage purchasing to meet customer demand and minimize waste
• Maintain accurate and organized records to ensure compliance and operational efficiency
• Facilitate job interviews, manage disciplinary discussions, and develop employee success plans to align individual goals with company objectives
• Assist store management with departmental operations and contribute to overall store objectives
• Maintain a thorough understanding of workplace safety protocols and loss prevention strategies
• Analyze departmental reports to identify trends, measure performance, and guide decision-making
• Support all departmental functions and positions to ensure smooth and efficient operations

What you bring to the Farm

• Proven experience leading and mentoring cashier teams, ensuring efficient operations, exceptional customer service, and adherence to company policies.
• Ability to demonstrate, encourage, and set the example of Adams’ culture and values
• Consistently deliver exceptional service by addressing customer needs promptly, resolving issues effectively, and ensuring a positive shopping experience.
• Skilled in using Windows-based software and communication platforms to efficiently manage tasks, share information, and support team collaboration.
• Ability to learn and operate Adams’ point of sale systems
• Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
• Ability to make informed decisions that align with departmental goals and company objectives, ensuring optimal outcomes while balancing operational efficiency and organizational priorities.
• Proactively identify opportunities for improvement, take ownership of tasks, and implement solutions without requiring direction, showcasing a commitment to achieving goals and driving success.
• Ability to maintain awareness of and actively promote support office initiatives to ensure seamless implementation and alignment with company objectives.
• Work closely with store management to lead and communicate effectively with team members, fostering a collaborative and productive work environment.

Working Conditions

• Ability to work varied hours/days to oversee department operations
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range
• Constantly operate computer and POS System as well as other office productivity machinery, such as calculator, copy machine, and computer printer
• Repeating motions that may include the wrists, hands and/or fingers for duration of shift
• Consistently move, adjust, and position items weighing up to 50 pounds
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Ability to remain in a stationary position 50% of the time
• Occasionally ascend/descend a stepstool, stepladder, and/or ladder
• Exposure to outdoor weather conditions

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.

I understand that other responsibilities may be required and confirm that I am able to carry out the duties of this position.