What are the responsibilities and job description for the Power Equipment Office Service Writer position at Adams Fairacre Farms, Inc.?
General Purpose
The Office Service Writer provides customer-friendly service to our valuable customers and provides the quality products that Adams is known for. This means providing outstanding customer service, being a direct point of contact for customers, consulting them on their power equipment needs, and providing timely status updates to both customers and co-workers.
FLSA Status: Non-Exempt
Reports to: Service Manager
Principle Responsibilities
- Ensure that customers receive the best customer service by providing friendly, polite, and knowledgeable service
- Greet customers personally and thank them appreciatively for shopping at Adams
- Answer phones and provide excellent customer service
- Create, Bill, Review and Finalize work orders
- Contact customers when their equipment is complete and ready for pick up
- Schedule/Coordinate appointments in regards to pick-ups, deliveries and on-road repairs
- Communicate estimates on repairs
- Work directly with customers
- Utilize filing system and file daily invoices
- Data entry
- Track, order and organize Office supplies
- Create invoices
- Collection calls
- Mail and organize monthly statements
- Maintain an organized, clean work space
- Help other departments as needed
Physical Requirements
- Must be able to use multi-line phones
- Must be able to sit for long periods of time and/or walk into yard and shop as needed
- Able to lift up to 25 lbs.
Knowledge Skills & Abilities
- Demonstrate knowledge of Microsoft Office Applications
- Comfortable with math and calculations
- Strong verbal and written communication skills
- Must be able to clearly explain repairs to customers
- Excellent record keeping skills
- Ability to establish effective and professional working relationships with co-workers and management
- Ability to provide excellent customer service to all of Adams’ managers and employees
Disclaimer
The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.
