Service Technician (Full Time & Seasonal, Flexible Schedules)

General Purpose

The main purpose of the Service Technician is to repair and provide basic maintenance for products brought in for service by customers and to assemble new products for the sales floor while providing excellent customer service.

FLSA Status: Non-exempt

Reports to: Power Equipment Service Manager

Duties

• Ensure that customer and co-workers receive an outstanding friendly experience, maintain outstanding standards, have a solid product knowledge and all other components of customer service.
• Repair and maintain all equipment brought in by customers to their specifications
• Communicate with customers regarding the status of their service, and notify customers regarding any changes in repairs that need to be done beyond an initial estimate
• Prioritize tasks and stay on schedule with maintenance orders and repairs
• Ensure mechanics are on schedule with maintenance orders and repairs
• Make sure that all parts are available in order to complete a customer’s repair; contact the Parts department if additional materials are needed
• Communicate with Service manager regarding the status of repairs
• Keep all areas of the department clean and organized: Benches and service bays
• Make sure tools are in good working condition and report any problems to management
• Test machines once repair is completed to ensure good working condition
• Seek assistance when help is needed in completing a repair job, and assist others in the department when requested

Physical Requirements

Employee must be physically able to:

• Ability to operate and use all equipment and tools necessary in the department
• Ability to move or handle merchandise generally weighing 50-75 pounds
• Bend, squat, stretch, climb and lift
• Ability to quickly make coordinated hand and finger movements to grasp, manipulate, or assemble objects

Qualifications

• Familiarity with parts and components of engines and the tools required to fix them
• Ability to look at engine components and diagnose repairs necessary in order to fix them
• Use logic and analysis in order to determine the strengths and weaknesses with using certain approaches
• Ability to prioritize tasks and manage one’s time
• The ability to read and understand information presented in writing
• Ability to use critical thinking to solve problems, handle conflicts and serve the customer
• Ability to work overtime as needed
• Ability to work in all weather conditions

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.