What are the responsibilities and job description for the Furniture Technician position at Adams Furniture?
Job Posting: Furniture Repair Technician at Adams Furniture
Location: Everett, MA
Travel Required: Yes (Company Vehicle Provided)
Training Provided
Company Van Provided
Job Summary:
Adams Furniture is seeking a skilled and motivated Furniture Repair Technician to join our team. In this role, you will provide high-quality furniture repairs at customer homes and in the warehouse, ensuring customer satisfaction with every service. As a technician, you'll work independently to assess and repair damage to home furnishings, perform repairs with precision, and educate customers on proper care and maintenance of their products. You will be part of a supportive team and receive the training and resources needed to succeed.
Essential Duties and Responsibilities:
- Furniture Repair: Perform repairs to furniture both in the warehouse and on-site at customer homes.
- Customer Service: Ensure customer satisfaction by handling repairs in a professional, timely, and courteous manner.
- Travel: Drive a company-provided vehicle to customers’ homes, ensuring an efficient and effective route.
- Documentation: Provide detailed information to the Store for parts ordering, service reschedules, and other necessary tasks.
- Safety and Appearance: Follow safety policies, use safety devices as required, and maintain a professional personal appearance.
- Repair Assessments: Assess home furnishing damage to determine the best solution (repair, exchange, return, etc.). Minimize customer inconvenience.
- Quality Control: Ensure all repairs meet company standards and that parts and repairs are inspected for correctness and damage.
- Paperwork: Complete required paperwork, including service logs, guest service requests, and repair job accounting.
- Inventory: Maintain and organize inventory of parts, tools, and supplies in the service vehicle.
- Vehicle Maintenance: Regularly inspect and maintain the service vehicle’s mechanical and cosmetic condition.
- Collaboration: Assist in training other team members and work collaboratively with management to meet company goals.
- Miscellaneous Duties: Perform other functions as assigned to ensure the smooth operation of the repair department.
Requirements:
- Must have a valid driver’s license with a clean driving record.
- Ability to lift and carry furniture and repair tools safely.
- Strong communication skills and the ability to provide excellent customer service.
- Attention to detail and the ability to perform repairs to high-quality standards.
- Basic knowledge of furniture repairs, with willingness to receive training.
- Ability to work independently and manage time efficiently.
- Strong work ethic, professional appearance, and positive attitude.
Benefits:
- Competitive pay and benefits
- Company vehicle and gas card provided
- Paid training and professional development opportunities
- Paid time off (PTO)
- Health insurance options
How to Apply:
If you are a self-motivated, skilled furniture repair technician who is passionate about delivering top-tier customer service, we encourage you to apply. Please submit your resume and a brief cover letter detailing your experience and interest in this position.
Adams Furniture is an Equal Opportunity Employer. We value diversity and inclusion in our workforce.
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Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 36 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $20 - $25