Manager - IT

Key Responsibilities

1. Infrastructure Management

• Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, DAS, and cloud systems (e.g., Microsoft 365).
• Implement and maintain network solutions, including wireless backhaul installations, Layer 3 switches, routers, and firewalls.
• Ensure infrastructure systems meet business requirements for availability, performance, and reliability.
• Manage hardware/software upgrades, patch management, and system integrations.
• Develop and maintain disaster recovery and business continuity plans.
• Monitor and optimize system performance, capacity, and costs.

2. Team Leadership

• Lead, mentor, and manage a team of IT professionals.
• Assign and prioritize tasks to ensure timely project completion and issue resolution.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Conduct performance reviews and identify training and development needs.
• Ensure adherence to best practices and maintain high service standards.

3. Security and Compliance

• Ensure IT system security through firewalls, access controls, and security services.
• Regularly review and update IT policies and procedures to align with cybersecurity insurance requirements.
• Conduct security audits and implement system improvements.
• Monitor and maintain cybersecurity measures to protect against evolving threats.

4. Strategic Planning

• Develop and implement an IT infrastructure strategy aligned with organizational goals.
• Research and recommend new technologies to enhance operations and efficiency.
• Prepare and manage the IT infrastructure budget, ensuring cost-effectiveness.
• Manage relationships with MSPs, hardware/software vendors, and service providers.
• Negotiate contracts and oversee procurement processes.

5. Collaboration and Support

• Serve as the escalation point for complex infrastructure issues, providing advanced troubleshooting support.
• Ensure seamless IT support across the organization with a focus on delivering exceptional customer service to end-users.

Education and Experience

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 5 years of experience in IT infrastructure management, including hands-on experience with servers, networking, data storage, and cloud technologies.
• Proven leadership and team management experience.

Technical Skills

• Proficiency with virtualization platforms (e.g., vSphere, Hyper-V) and cloud services (e.g., AWS, Azure).
• Strong knowledge of networking protocols, firewalls, and security best practices.
• Strong knowledge in Microsoft Server Management.
• Experience with monitoring tools, ITIL processes, and disaster recovery planning.

Certifications (Preferred)

• Microsoft Certified: Azure Administrator
• AWS Certified Solutions Architect
• Cisco Certified Network Associate (CCNA)

Soft Skills

• Excellent problem-solving, organizational, and communication skills.
• Strategic mindset with attention to detail and a commitment to excellence.