Bilingual Intake Specialist in El Segundo

Job Description : Boutique Labor and Employment firm in El Segundo seeks an experienced Bilingual Intake Specialist to join their team. The ideal Bilingual Intake Specialist has demonstrated knowledge in obtaining declarations, has worked in an intake capacity within a labor and employment firm for 1-3 years, and can write and speak fluently in Spanish.

Bilingual Intake Specialist Job Duties :

• Handle a high volume of calls to conduct client intakes and gather declarations
• Track, manage, and complete client intake and declaration processes
• Oversee lead follow-ups and retention efforts in collaboration with attorneys and investigators
• Maintain and update all client interactions within established guidelines, spreadsheets, and software
• Actively participate in weekly team meetings and contribute to discussions
• Assist in developing and executing quarterly team objectives and key results (OKRs) and providing meaningful input during meetings
• Contact and meet with potential clients and declarants, both in person and over the phone, to collect necessary information
• Maintain client confidentiality and uphold strong public relations
• Organize and manage electronic case files and documentation

Bilingual Intake Specialist Job Requirements :

If you or someone you know is interested in applying, please send the resume in Word (.docx) format to Alizen Rodriguez at for immediate and confidential consideration.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.