Client Experience Specialist (Bi-Lingual)

Large plaintiff firm in Century City is seeking a Client Experience Specialist. In this highly essential role, you will play a pivotal part in ensuring our clients receive exceptional service and support. You will be the face of our firm, representing our commitment to excellence and building strong, lasting relationships with our clients. If you are passionate about providing world-class service and thrive in a dynamic and challenging environment, we encourage you to apply.

Responsibilities:

• Serve as the primary point of contact for inbound client communications, ensuring their needs are met with the highest level of service, including high-value clients and those with complex legal issues.
• Proactively address client inquiries and resolve issues in a timely and efficient manner.
• Build and maintain strong relationships with clients, establishing trust and rapport.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Gather and analyze client feedback to identify areas for improvement.
• Stay informed about the firm's services and keep clients updated on relevant developments.
• Maintain accurate client records and ensure data integrity.
• Contribute to the development and implementation of client experience initiatives.
• Assist with administrative tasks as needed.

Qualifications:

• Bachelor's degree or equivalent relevant experience.
• Proven experience in a client-facing role, preferably in a law firm or professional services environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a challenging, fast-paced environment.
• Strong ability to work under pressure and handle competing priorities.
• Exceptional attention to detail and commitment to providing world-class service.
• Proficiency in Microsoft Office Suite.
• Ability to use advanced technology is helpful.
• Experience in legal and confidential matters is a plus.
• Bilingual (English/Spanish) is a plus.

Compensation: $21-$24/hour

Schedule: 9:00AM-5:30PM (on-site)

Parking: Covered

Excellent growth opportunities, please apply if you have strong customer service experience!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.