Inside Sales Representative

Job Description

Adams is looking for a hard working, fast moving, top notch customer service / inside sales rockstar for our growing Alabama team at our office in Bessemer, AL. This positions main responsibility is to provide quotes and enter orders for our customers and outside sales team. Our business system / ERP is P21 - previous experience with this platform would put the candidate at the top end of the salary range for this position.

KEY ACCOUNTABILITIES (What problem does this role solve for the company?)

• Providing accurate quotes and orders to customers and the outside sales team
• Ensuring correct pricing and product information
• Ensuring customer satisfaction through effective communication and problem-solving
  
  

REGULAR EXECUTION (How do they solve this problem?)

• Providing accurately priced quotes to customers and outside sales team
• Entering orders for customers and outside sales team
• Building parts and BOMs (Bill of Materials) in the system as needed
  
  

Required Output

• Accurate and timely quotes and orders (within 3 business hours of request)
• Consistent communication and support to the sales team and customers
• Up-to-date item and pricing information
• Efficient handling of customer inquiries and issues
  
  

Required Competencies

• Teamwork: Collaborates effectively with internal teams to achieve shared goals and deliver exceptional service to customers.
• Friendliness: Builds positive relationships with customers and colleagues through a professional and approachable demeanor.
• Multitasking: Seamlessly handles various customer and internal team requests without compromising accuracy or timeliness.
• Flexibility: Adapts to changing priorities and unexpected challenges with a solutions-oriented mindset.
• Problem Solving: Proactively identifies and resolves issues related to orders, pricing, and product information while maintaining a customer-focused mindset
• Emotional Intelligence: Connects with customers’ needs and emotions to build trust and rapport.
• Communication: Clearly and concisely conveys information, both written and verbal, to internal and external stakeholders.
• Resourceful: Finds creative solutions to problems, leveraging available tools, knowledge, and support networks.
• Attention to Detail: Ensures quotes, orders, and pricing are accurate, minimizing errors and avoiding rework by carefully reviewing all details before finalizing.
• Customer Focus: Maintains a customer-centric approach by understanding and anticipating customer needs, providing solutions promptly, and ensuring satisfaction throughout the quoting and order process.
  
  

Company Description

Adams is a third-generation family business specializing in Reliability and Automation since 1960. Our vision is to be the industry leader in innovative and sustainable design through successful application implementation ranging from components to integrated solutions. Our mission is to strengthen American manufacturing by increasing our customer’s competitiveness in the global marketplace through increased productivity and profitability.

CORE VALUES:

LEARN. DO. TEACH.: Knowledge grows when we apply it... & multiplies when we share it.

A FUN PLACE TO GROW: We take our customer’s problems seriously. NOT OURSELVES.

EXERCISE AGENCY: Decide. Act. Deliver.

ATTITUDE: A great attitude turns obstacles into opportunities.

BETTER. FASTER. SMARTER.: Raise the bar. Then raise it again.

INNOVATION CATALYST: The future isn’t something we wait for... It’s something we create.

Adams is a third-generation family business specializing in Reliability and Automation since 1960. Our vision is to be the industry leader in innovative and sustainable design through successful application implementation ranging from components to integrated solutions. Our mission is to strengthen American manufacturing by increasing our customer’s competitiveness in the global marketplace through increased productivity and profitability. CORE VALUES: LEARN. DO. TEACH.: Knowledge grows when we apply it... & multiplies when we share it. A FUN PLACE TO GROW: We take our customer’s problems seriously. NOT OURSELVES. EXERCISE AGENCY: Decide. Act. Deliver. ATTITUDE: A great attitude turns obstacles into opportunities. BETTER. FASTER. SMARTER.: Raise the bar. Then raise it again. INNOVATION CATALYST: The future isn’t something we wait for... It’s something we create.