What are the responsibilities and job description for the IT Support Specialist position at AdamsBrown, LLC?
Description
Adams Brown specializes in serving clients in industries including construction and real estate, healthcare, agriculture, manufacturing, closely held business, local government and high net worth families. In addition, we offer holistic tax, accounting, payroll, audit, financial advisory, business valuation, technology and wealth management services to clients throughout the nation. With office locations throughout the Central U.S., we serve a diverse range of clients with tailored solutions to help them reach their financial goals.
FLSA Status: Non-exempt
Position Summary
The IT Support Specialist performs technical support for the firm. This individual troubleshoots repairs and replaces both hardware and software components as needed. He/she while working as a team researches, evaluates, and promotes new technologies for the firm to enhance capabilities while reducing manual tasks. A certain degree of creativity and latitude is required.
This position will be on the Internal IT team and will be physically located on site at our Hays, KS office.
Requirements
Required Experience and Education
- 1-2 years’ experience in IT Helpdesk environment, software support, development and/or automation
- Associate or bachelor’s degree in computer science or related studies; or equivalent combined experience and education, is required
Major Duties and Responsibilities
- Provides technology support/maintenance across the office location and remote employees for hardware/software along with legacy platforms or as needed
- Leads the day-to-day support/maintenance of the VOIP Phone system
- Participates in research, evaluation, and promotion of technology as needed or as ad-hoc project
- Helps develop training materials for all users to promote uniform experience
- Performs regular office visits to the assigned locations or as requested for onsite support
- Utilizes technical writing skills in creating and maintaining helpdesk knowledge-based articles
- Performs other duties as assigned
Desired Skills, Abilities, Characteristics, and Education
- Client service oriented and participating team member (top priority)
- Ability to maintain confidentiality of the firm and client information
- Effectively communicate through oral and written means
- Demonstrated knowledge in repair and replacement of computer hardware, and accessories
- Experience and knowledge of troubleshooting applications like Office-365 suite, Adobe Acrobat etc.
- Understanding of enterprise network setups, functions and security awareness is desirable
- Desire to explore automation and scripting to increase functionality
- Experience using AI tools for research and troubleshooting
- Experience in accounting firm work environment and software is highly desirable but not required
Working Conditions
Adams Brown, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Normal office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Additional hours (overtime) and travel may be required. Travel to other offices does not typically require overnight stays. Seasonal on call duties, with extended hours may be required. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. This position will be in office with occasional travel to client locations. Click here to learn more about our benefits.
AdamsBrown, LLC. is an Equal Opportunity Employer.
