What are the responsibilities and job description for the Medisked Technician position at ADAPT Community Network?
Why Join ADAPT?
It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.
For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.
Under general direction, provide support, oversight and training on web based Medisked system across the agency. Update system information, liaise with vendor on open tickets and provide reports to agency programs and support departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Medisked Technician will include, but are not limited to the following:
- Provide support and training to all staff on Medisked system.
- Responsible for managing open tickets and completion of work needs to resolution.
- Participate in the ADAPT Community Network (ADAPT) Medisked Implementation Team.
- Configure Medisked and build programs to meet organizational requirements.
- Responsible for the Help Desk and requests for technical support.
- Develop reports as assigned. Examples include but are not limited to reporting on expiring plans, unit report, etc.
- Perform additional job related duties as requested by supervisor.
- Training and orients new users to the system.
- Manage employee and individual related changes consistent with policy for onboarding individuals and managing changes.
- Monitors essential elements for billing in the Medisked system.
- Daily reviews dashboard exception reports and follows up as appropriate.
- Work with other departments including Human Resources and Finance to ensure collaboration of system.
- Maintain computer interface between the Article 16 Nexgen and Medisked system.
- Requires regular travel to ADAPT locations.
- Performs other duties as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read, write, speak and understand English
- Familiarity with how to operate a computer
- Good interpersonal skills necessary to interact effectively with coworkers, employees, users, vendors etc.
- Understands the billing requirements for services in which the system is used
- Work independently, prioritize work load and manage multiple tasks simultaneously
- Good organizational and problem solving skills
- Ability to follow direction and follow through
- Communicate with a diverse group of people at various levels within the organization
- High School Diploma or GED required; Bachelor’s Degree preferred
- Some familiarity with Medisked platform
- Some prior experience working in programs that support individuals with Developmental Disabilities
