What are the responsibilities and job description for the Retail Specialist position at Adapt Health LLC?
Description
AdaptHealth Opportunity – Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.
Retail Specialist
This position is responsible for managing and maintaining the operations of a retail store while maximizing sales, margins, and profitability. Provides superior customer service to every client both in-store and on the telephone in a timely manner. Ensures all operating standards, merchandising and visual programs are maintained daily.
Job Duties:
- Builds a relationship with each customer using rapport-building techniques.
- Educates each customer with comprehensive product presentation.
- Closes each sale effectively and overcomes objections.
- Actively listens to patients and handle stressful situations with compassion and empathy always striving to meet patient needs.
- Ensures retail store is appropriately stocked according to established par inventory levels and maintains accurate inventory counts.
- Maintains a clean, organized, and well-merchandised showroom that is free of clutter, dirt, dust, boxes, and packing materials.
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
- Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles.
- Navigate through multiple online EMR systems to obtain applicable documentation.
- Facilitate resolution on customer complaints and problem solving.
- Flexible with the actual work and the hours of operation
- Maintains all patient records in accordance with HIPPA guidelines.
- Accurately performs all end of day processing activities daily including end-of-day processing reports, cash drawer balancing, confirmation activities, and end-of-day reports.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
- Develop and maintain working knowledge of current products and services offered by the company.
- Meets specified sales targets and goals.
- Perform other related duties as assigned.
Competency, Skills and Abilities:
- Detail oriented
- Strong attention to customer service
- Above average telephone skills
- Proficient computer skills and knowledge of Microsoft Office
- Ability to work with numbers and balancing dollar figures.
- Above average written and verbal communication skills
- Excellent business acumen including selling, visual merchandising, and instore promotions.
Requirements
Minimum Job Qualifications:
- High School Diploma.
- One (1) year work related in sales, retail, or medical equipment services.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
