What are the responsibilities and job description for the Senior Technical and Procedures Documentation Writer position at Adaptation?
Senior Technical and Procedures Documentation Writer
Location: New York City – Hybrid on-site and remote role
Company Overview:
This is a contract role supporting a NYC-based healthcare insurance company seeking to establish a new technical and procedures writing team to support the implementation of a Core Operating System. This initiative will focus on documenting critical functions, including Medical Management, Claims, and other healthcare-related processes.
Job Responsibilities:
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Lead the documentation process by conducting in-depth interviews with key client subject matter experts to extract comprehensive business processes, procedures, and policy information necessary for robust documentation.
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Oversee the documentation of detailed business processes and procedures, creating clear and effective process workflows that enhance understanding and usability.
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Review and analyze legacy documents to extract valuable information, while collaborating closely with subject matter experts to ensure accuracy and completeness.
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Produce high-quality documentation that clearly communicates complex business processes and procedures, utilizing both text and graphical representations.
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Edit and provide guidance on documents to ensure they meet standards of clarity, conciseness, and overall quality.
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Identify and address inconsistencies in business documentation across various functions, ensuring uniformity and adherence to best practices.
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Conduct thorough reviews to highlight missing elements in business documentation and implement solutions for improvement.
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Track the status of all documents, managing drafts, reviews, and final versions efficiently while ensuring timely completion.
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Deliver comprehensive weekly status reports for each document, with a focus on deadlines and project milestones.
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Maintain meticulous attention to detail throughout the documentation process, applying advanced formatting and proofreading skills consistently.
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Mentor and guide junior team members in best practices for documentation processes and tools, fostering a collaborative and efficient writing environment.
Skills Requirements:
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Bachelor’s degree in a related field; advanced degree preferred.
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Extensive experience in the Insurance and Healthcare industries is required.
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Proven ability to work collaboratively within a team environment while leading projects.
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Exceptional written and verbal communication skills, with a strong ability to convey complex information clearly.
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In-depth understanding of documentation editing standards and best practices.
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Experience in managing and coordinating document branding at a senior level.
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Comprehensive knowledge of healthcare terminology and relevant regulatory requirements.
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Self-motivated leader capable of managing multiple complex documentation deliverables.
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Strong adaptability to diverse project priorities and tight deadlines.
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Familiarity with insurance and/or healthcare operations-related software language.
Software Skills Required:
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
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Extensive experience with SharePoint or similar document management systems.
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Proficiency in Adobe Acrobat Suite.
