Systems Analyst I

SYSTEMS ANALYST 1 JOB DESCRIPTION

ABOUT ADAPTATION

Join ADAPTATION as we are building a strong Help Desk Support team.  We provide public sector and Fortune 500 companies with transformation consulting services to help understand new ways of working. We partner with our clients, integrators and technology experts to enable us to focus on our core competency – people and their journey through transformation.  

www.adaptation-inc.com 

Position Summary:

A System Analyst will work under direct/indirect supervision and install, maintain, test, and configure  Congestion Pricing and Tolling software systems and lane equipment. The analyst will possess intermediate technical knowledge to implement and support System Setup, Maintenance, and Audit initiatives. The analyst will provide technical support and resolve problems of a moderately complex nature. The analyst may assist in training other System Analysts, Image Reviewers, and MMC staff. The analyst will determine the information required to monitor the Congestion Pricing and Tolling systems. The analyst may supervise or provide functional direction to junior staff or interns.

Job Description:

• Performs general problem-solving and assists with software applications and hardware systems for Congestion Pricing Software Users and the MMC Team.
• Provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our Tolling Software.
• Provide individual and group instructions and training on tolling software and hardware to faculty, staff, and interns. May lead junior staff and interns performing the same or similar type of work.
• Performs varied technical assistance and maintenance duties; configures, maintains, and updates the Transcore Tolling system; documents projects; and creates and maintains user instructions and troubleshooting tips in a shareable knowledge base.
• Performs moderately advanced technological systems support, maintenance, and testing to ensure proper system upkeep; may troubleshoot and resolve somewhat complex system hardware, software, and network failures and conflicts.
• Participates in reviewing, evaluating, and recommending hardware, software, and network solutions.
• Participates in research and development initiatives and assists in implementing new technologies.
• Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work.
• Might be on call on weekends and night as support needs arise.
• Maintains currency of knowledge concerning technology, equipment, and systems.
• Performs miscellaneous job-related duties as assigned.

Preferred Skills / Qualifications / Education:

• Knowledge of various computer systems software, applications, hardware, networking, and communications.
• Software Testing and Test Automation experience.
• Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
• Computer literate; Windows, troubleshooting skills, good writing, communication, and customer service skills.
• Associate degree in computer science or related discipline or equivalent experience.
• A minimum of 3 years of relevant experience.
• Experience in the Tolling field.

Physical Demand:

• Minimal physical effort is required.
• Work is typically performed in a typical interior/office work environment.
• Occasional field service work to maintain or test tolling equipment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and standing and walking an average of four (4) hours daily.