What are the responsibilities and job description for the Tier 1 Tech Support Agent position at AdaptiveVets Solutions, Inc.?
AVS Technology is seeking two personable and technically skilled Walk-Up Support Desk Technicians to join our team. These full-time roles provide in-person, frontline technical support to employees who need immediate IT assistance. Candidates should be customer-focused, reliable, and eager to grow their technical skills in a collaborative environment.
Responsibilities
- Serve as the first point of contact for walk-up and scheduled support requests.
- Assist employees with common issues such as password resets, token malfunctions, and basic system access.
- Troubleshoot and resolve hardware/software problems related to laptops, desktops, mobile devices, and peripherals.
- Escalate complex issues to appropriate IT teams when necessary.
- Maintain accurate records of support interactions using ticketing systems.
- Ensure a positive customer experience by providing professional, courteous, and timely service.
- Support the setup and configuration of equipment for new users or hardware replacements.
- Contribute to knowledge base documentation and process improvements.
Qualifications
- 1–2 years of experience in IT support, help desk, or customer service in a technical environment.
- Strong interpersonal and communication skills; ability to engage professionally with all levels of staff.
- Basic understanding of Windows OS, Microsoft Office, VPN, and authentication tools (e.g., RSA tokens).
- Comfortable troubleshooting end-user hardware and software issues in person.
- Ability to follow standard operating procedures and document resolutions clearly.
- Must be punctual and able to work the specified 4/10 shift.
Required Skills
- Technical troubleshooting (Tier 1–2)
- Customer service and communication
- Ticketing systems (ServiceNow or similar)
- Password and credential management
- Familiarity with common enterprise tools (Active Directory, MFA)
Preferred Skills
- CompTIA A or similar certification
- Experience in a corporate or enterprise support setting
- Exposure to mobile device management tools
Summary
These Walk-Up Support Desk roles are ideal for early-career IT professionals with a passion for helping people and solving technical issues. Join a supportive team environment where you’ll be a vital part of keeping operations running smoothly and efficiently.
Job Type: Full-time
Pay: $56,000.00 - $64,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Work Location: In person
Salary : $56,000 - $64,000
