What are the responsibilities and job description for the Call Center Manager position at Adara Group LLC?
We’re Hiring: Call Center Manager – Las Vegas, NV
Adara Group | Merchant Services
Adara Group is growing, and we’re looking for a Call Center Manager to join our team in Las Vegas!
If you’re a motivated leader with a passion for delivering top-tier customer service and driving performance, we want to hear from you. As a key part of our merchant services team, you’ll play a vital role in managing operations, building a high-performing team, and ensuring client satisfaction across the board.
What You’ll Do:
• Lead, coach, and support a team of call center agents
• Monitor performance and implement strategies to exceed KPIs
• Drive continuous improvement in customer experience
• Collaborate across departments to streamline service delivery
• Manage staffing, scheduling, and reporting
What You Bring:
• Proven experience managing a call center team
• Strong leadership and communication skills
• Knowledge of merchant services or financial services is a plus
• Tech-savvy with CRM and call center systems
• Data-driven with a focus on results
What We Offer:
• Competitive pay performance bonuses
• Health benefits (medical, dental, vision)
• Paid time off & holidays
• Career growth opportunities in a fast-growing company
• Supportive and collaborative culture
Location: On-site in Las Vegas, NV
Apply Today: Send your resume to careers@adaragroup.com with the subject “Call Center Manager – Las Vegas”
Let’s grow together. Join a company that’s shaping the future of payment solutions.
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