What are the responsibilities and job description for the Field Service Engineer - Dallas/Fort Worth position at ADB Safegate?
The Opportunity
A Field Service Engineer spends most of their time in the field or at a customer site where he/she helps troubleshoot equipment problems. Field Service Engineers have specific training in the equipment they maintain which requires sound knowledge of the system, wiring, and sensing technology of a system. We are looking for candidates who are self-starters, work independently most of the time, adhere to schedules, follow company processes, manage customer expectations and are able to quickly repair/troubleshoot system problems in the field.
Location: Must be based in the Dallas/Fort Worth area
You will make an impact by.....
- Completing field start-up and commissioning support for either standard products or advanced products, but striving to learn both product lines.
- Assisting customers, both internal and external, in isolating defects in the field
- Performing Preventative Maintenance task per Contract and (SLA) Service Level Agreement
- Generating and supporting all technical documentation including trip reports, training documentation as needed, review of product manuals.
- Performing technical training classes for standard products to internal and external customers
- Developing customer relationships in order to help improve customer satisfaction.
- Being responsible for becoming familiar with Federal Aviation Administration (FAA) airport policies, procedures and products.
- Being responsible for becoming familiar with Airport/Airline Operations
- Communicating and promoting company image to the customer during system installation and training.
The talent we want to inspire has....
- Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
- Two (2) to Four (4) years related experience or the equivalent combination of experience and education.
- Two (2) to Four (4) years of experience working as a field technician or related experience.
- Possession of a valid driver's license.
- Must maintain an insurable driving record.
- Must pass any required BCI and FBI Background Check.
- Fluent English (oral and written communication skills).
Additional Key Information....
- National and international travel at a minimum of 60-80% of the time. Travel periods may exceed 7 days at a time.
What's on offer
We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.
- In return we offer a competitive salary/ benefits
- The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
- A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company.
- An international environment with opportunities to collaborate with colleagues in different countries around the globe.
If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.
What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/
ADB Safegate is an Equal Opportunity/Affirmative Action Employer
