What are the responsibilities and job description for the Delivery Manager/Head position at Adbakx?
Title: Delivery Manager/Head
Location: Greensboro, NC (Dayone Onsite role.. No Remote No Hybrid. Local Consultants only)
Mode of Hire:- Fulltime / Permanent
Salary:- OPEN
Responsibilities:
Single aggregator of delivery across all service lines in the Program
Responsible for delivery of current book of business (from project initiation) and manage overall program governance
Manage talent incl. employee development, performance management, etc. and ensure employee satisfaction
Lead client forums such as QBRs, ABRs, etc. and manage all client communication
Collaborate with customer stakeholders
Own Program SOW delivery
Own the P&L, Bid vs Did for the Program
Ensure response and resolution to customer & internal escalations across the Program
Drive the adherence of KPI / SLA Management
Own Operational Effectiveness and Ways of working
Own Continual Service Improvement, Automation and Optimization
Accountable for ALL training & compliance aspects of the Program
Ensure periodic connect with customer to seek feedback and calibrate the team to deliver to those feedback
Escalate / Approach the Delivery Partner appropriately
Effectively enable the Support Services to deliver services, that can be consumed by the Delivery teams to honour their contractual commitments
