What are the responsibilities and job description for the PSID Investigation Analyst I position at ADC LTD NM?
Summary
The PSID Investigation Analyst I is responsible for receiving background investigations from field investigators and processing them to be transmitted to the customers. A successful Investigation Analyst must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:
Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:
This position does not carry any supervisory responsibilities.
Work Authorization/Security Clearance
Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.
Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.
Work Environment & Physical Demands
While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.
Probation
Six-month probation at start of initial employment and/or when position is new for the employee.
Tvel None
Benefits
Full benefit package as outlined per ADC policies and procedures.
Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.
ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.
The PSID Investigation Analyst I is responsible for receiving background investigations from field investigators and processing them to be transmitted to the customers. A successful Investigation Analyst must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:
Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:
- Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
- Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
- Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
- Maintain a working knowledge of customer requirements and best practices.
- Identify missing leads, requirements and write-offs.
- Work with investigators, ADC LTD NM personnel and management to resolve issues.
- Organize time and resources based on due dates to ensure timely completion of investigations.
- Submit investigations through the PSID closed case transmission process without error.
- Track and log investigation progress and completion.
- Conduct quality control reviews at a rate comparable to the team average.
- Maintain a working knowledge of Roadrunner.
- Quickly troubleshoot issues as they arise.
- Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
- Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor.
- Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.
- Assist with projects and process improvement at the direction of their supervisor.
- Coordinate with PSID and ADC LTD NM personnel as necessary.
- Perform all other duties as assigned.
- Subject to incoming case volumes:
- Close no more than 8% of all cases late.
- Fewer than 2% of all cases contain significant adjudicative deficiencies.
- Ability to maintain a professional demeanor.
- Familiarity with Microsoft Excel and computer databases.
- Proficiency in common workplace hardware and software.
- Excellent organization and prioritization skills.
- Strong analytical skills and detailed-oriented.
- Strong verbal and written communication skills.
- Highly technical writing, proofreading, and editing skills.
- Strong customer service and interpersonal skills.
- Extensive knowledge of ADC LTD NM contracts and contractual requirements.
- Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
- Thorough understanding of ADC LTD NM investigative process and procedures.
- Familiarity with federal and ADC LTD NM security standards.
This position does not carry any supervisory responsibilities.
Work Authorization/Security Clearance
Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.
Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.
Work Environment & Physical Demands
While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.
Probation
Six-month probation at start of initial employment and/or when position is new for the employee.
Tvel None
Benefits
Full benefit package as outlined per ADC policies and procedures.
Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.
ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.
