What are the responsibilities and job description for the Technical Support Analyst position at Addepar?
The Role
The Client Services team is responsible for handling client health for all new and existing Addepar clients. A Technical Analyst plays a crucial role in helping the users of Addepar obtain the optimal value using the suite of technical resources the platform offers. A technical analyst will assist with day-to-day usage across the platform, consulting on APIs and third-party integrations, and collaborating with our R&D teams to troubleshoot and improve functionality in the application.
Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.
The current range for this role is $66,000 - $83,000 bonus equity benefits.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.
Our ideal candidate is tenacious about solving problems, has a proven understanding of API’s and enjoys working directly with clients and internal technical teams.
What You’ll Do
- Partner with our clients and third-party developers to troubleshoot issues on the Addepar Public API
- Troubleshoot SSO/SAML configurations
- Use Python scripts to help automate solutions for users
- Identify, respond, and resolve issues and questions raised by Addepar’s clients
- Work in sophisticated data sets to identify and resolve client issues
- Prioritize and context-switch effectively to complete simultaneous issues, seeing each through to the finish line
- Help identify, triage, and call out problems that arise within Addepar’s platform
- Act as primary contact for support with Product, Engineering and Client Advocacy teams to handle and maintain a high level of client satisfaction on technical issues
- Help clients use Addepar to the greatest extent possible through functional and conceptual instruction
- Be an authority on all things related to Addepar’s technical functionality and capabilities
Who You Are
- Bachelor’s Degree in Finance, Computer Science, Economics, Mathematics, or equivalent experience
- Proven experience with Python, SQL and relational databases
- Proven experience with API technologies
- Familiar with server monitoring softwares (SumoLogic, WaveFront, Periscope)
- Familiarity with software integrations
- Outstanding communication and organizational skills
- Proficiency in math
- Passion for problem-solving and continuous learning
- Passion for technology and finance
- 1 years of relevant experience
- Familiarity with Wealth Advisor structures and all investment characteristics
