Case Manager

The Case Manager is a great role at Woodland. The Case Manager is responsible for serving as the primary liaison between our adult patients with substance use disorders and outside stakeholders. The Case Manager regularly meets with the patients in their caseload to understand and resolve any barriers to treatment related to family, employment, legal, or financial issues. The Case Manager identifies and evaluates aftercare options to help set patients up for long-term success as well as facilitates and participates in multidisciplinary treatment planning. With a 360-degree view of the patient’s world, the Case Manager is a key advocate, communicator, collaborator, and coordinator.

The Case Manager must develop strong therapeutic relationships, communicate professionally with many different stakeholders, maintain meticulous documentation, and remain organized and efficient to have an enduring positive impact on the lives of our patients struggling with addiction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot any needs related to Short Term Disability, FMLA, childcare, COBRA, or insurance.
• Facilitate appropriate contact with attorney, parole officer, or courts for any pending legal issues.
• Assist with business or financial needs (bill payment, money transfers, critical communications, etc.)
• Work with patient and therapist to ensure appropriate family involvement and required release of information documentation.
• Arrange any necessary outside appointments during treatment.
• Collaborate with patient and treatment team throughout stay on discharge and aftercare planning.
• Maintain meticulous documentation of internal and external communications.
• Capture attendance, agenda, and decisions from treatment team meetings.
• Develop and update a comprehensive discharge and aftercare plan.
• Summarize content and tone of each patient meeting.
• Obtain and document patient consents, release-of-information forms, primary care details, employment information, etc.
• Develop a supportive, therapeutic relationship with each patient.
• Maintain a professional, solution-based demeanor with outside stakeholders.
• Work closely with all departments and treatment partners.
• Observe and report on patient behavior, presentation, safety, hygiene, etc.
• Promote and protect each patient’s independence, privacy, dignity, emotional, and physical well-being.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• No direct supervisory responsibilities.

EDUCATION, EXPERIENCE, AND TRAINING:

• High school diploma or GED required, associate or bachelor’s degree highly preferred.
• Excellent written and verbal communication skills.
• Flexibility and aptitude for problem-solving.
• Desire to work collaboratively with diverse team and patient populations.
• Positive energy.
• The ideal candidate is compassionate, professional, organized, and efficient.  

CERTIFICATES, LICENSES, REGISTRATIONS:

• None.

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
• While performing the duties of this job, the employee is frequently required to reach with hands and arms.
• While performing the duties of this job, the employee is required to stand, walk, use hands to finger, handle, or feel.
• While performing the duties of this job, the employee is required to use close vision to see computer monitors and read documents.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work environment is indoors and climate controlled. Occasionally exposed to outside weather conditions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities as necessary. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.