Centralized Admissions Coordinator

TITLE: Centralized Admissions Coordinator (Non-Exempt Position) 

DEPARTMENT:  Centralized Admitting 

REPORTS DIRECTLY TO:  Centralized Admissions Director 

REPORTS DIRECTLY TO: VP of Admissions  

I. POSITION SUMMARY: 

The Centralized Admission Coordinator will navigate potential clients through the admission approval process and assures appropriate documentation of the admission process in a consistent and timely manner.  

II. PRIMARY DUTIES AND RESPONSIBILITIES: 

· Coordinate the admission process for the residential facilities –assuring rapid, consistent and responsive support to our clients and regional offices. 

· Accurately collect and evaluate screening information from a potential patient and/or family member(s). 

· Monitor all electronic pathways utilized by individuals seeking information on our programs -including chat, webforms and emails. 

· Demonstrates a working knowledge of chemical dependency signs and symptoms in adults and adolescents. 

· Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility Admissions
Managers to assure joint Facility goals are met. 

· Demonstrates a
working knowledge of appropriate emergency, benevolent and/or self- help
referral information. 

· Other duties as
assigned. 

III. ESSENTIAL JOB REQUIREMENTS:  

A. Education and
Experience: 

· High School
Degree or equivalent required. College classes preferred 

· Demonstrate
excellent communication (written and verbal) skills required.  

· Comfortable
working with the public 

· 2 years of
progressive responsibility in the Crisis Response Division preferred 

B. Knowledge,
Skills, and Abilities: 

· Must be CPR
certified and capable of administering CPR. 

· Be an example of our core values daily and hold yourself accountable to
Bradford standards and policies and procedures. 

· Communicate
effectively both verbally and in writing with referrals, other members of
management, coworkers, patients, potential patients and families.  

· Maintain
appropriate professional boundaries and confidentiality, including a working
knowledge of 45 CFR “Health Insurance
Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse
Patient Records” with respect to patient and potential patient identifying
information and health information. This position has unrestricted access to
identifying information and health information concerning patients, potential
patients and participants.  

· Must maintain a
professional demeanor and appearance, must not appear impaired or disoriented,
but rather must present coherent and articulate speech, kept appearance, alert,
oriented, and responsive to patients', potential patients’ and families’ needs
and concerns. 

· Demonstrate
knowledge of substance use and substance use disorders  

· Demonstrate
knowledge of marketing and customer service. 

· Demonstrate basic
computer skills and tying proficiency. 

· Other duties as
assigned. 

C. Physical
Requirements: 

· Able to walk
approximately one-half mile within facility and on premises per eight hours. 

· Able to
continuously sit from one-half hour to four hours per eight hours. 

· Able to
frequently ascend and descend stairs. 

· Able to
frequently lift and move up to thirty pounds.  

D. Other
Requirements: 

· If recovering,
two years of continuous, verifiable sobriety. (See Sobriety Policy.) 

· Must be able to
work in a constant state of alertness as to perform the job in a safe manner. 

· Regular
attendance; including conference calls and onsite meetings, as necessary 

· Able to travel as
needed. 

· Must have
reliable transportation. 

· Able to work in a
cooperative manner with coworkers, managers, potential patients, patients, and
families.  

· Pass a criminal
background check.  

· Maintain a valid
driver’s license, personal automobile liability insurance, and a driving record
permitting coverage under company’s automobile liability policy if
necessary.