Chief Operating Officer - Corporate

POSITION SUMMARY:

Reporting directly to the Chief Executive Officer (CEO), the COO will be a key member of the executive team responsible for overseeing and optimizing the operations of multiple residential facilities while supporting growth opportunities for the organization.

II.    PRIMARY DUTIES AND RESPONSIBILITIES:

•    Operational Leadership:

o    Oversee day-to-day operations across multiple residential facilities, ensuring efficiency, compliance, and the highest standards of patient care.

o    Develop and implement operational policies, procedures, and best practices that enhance productivity and effectiveness.

o    Monitor key performance indicators (KPIs) and ensure achievement of operational goals.

o    Manage and direct key contributors.

•    Strategic Planning & Growth:

o    Collaborate with the CEO and leadership team to develop and execute the company’s strategic plan, including expansion into new markets and services.

o    Translate strategy into actionable steps for growth, implementing enterprise-wide, and annual operational planning.

o    Identify and evaluate growth opportunities, including acquisitions, partnerships, and new facility launches.

o    Build scalable operational models to support organizational growth.

•    Team Development & Leadership:

o    Lead, mentor, and develop operations teams to ensure alignment with organizational goals and values.

o    Foster a culture of accountability, collaboration, and innovation across all levels of the organization.

o    Monitor performance of staff and take appropriate corrective measures when necessary.

•    Financial & Resource Management:

o    Manage operational budgets, ensuring fiscal responsibility and cost-efficiency.

o    Optimize resource allocation and identify opportunities to enhance operational profitability.

•    Compliance & Quality Assurance:

o    Ensure all facilities comply with relevant regulations, licensing, and accreditation requirements.

o    Drive continuous improvement initiatives to maintain the highest standards of patient care and service delivery.

•    Performance Reporting:

o    Report key performance metrics, operational updates, and growth progress to the Board of Directors on a weekly, monthly, and/or quarterly basis.

III.    ESSENTIAL JOB REQUIREMENTS: 

A.    Education and Experience:

•    Proven experience as a Chief Operating Officer (COO) or Chief Executive Officer (CEO) in a healthcare-related organization.

•    Minimum of 10 years of management experience, with at least 5 years overseeing multi-site operations.

•    Strong understanding of the substance use disorder healthcare landscape, including regulatory and operational nuances preferred.

•    Demonstrated ability to lead organizational growth and drive operational excellence.

•    Solid grasp of data analytics and performance metrics.

•    Experience in setting up new operations through mergers and acquisitions (M&A) or De Novo growth initiatives.

•    Willingness and ability to travel regularly to oversee multi-site operations.

•    Exceptional strategic planning, decision-making, and leadership skills.

•    Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.

•    Bachelor’s degree in business administration, healthcare management, or a related field (master’s degree preferred). 

•    Demonstrate excellent communication (written and verbal) skills required.  

•    Comfortable working with the public 

B.    Knowledge, Skills, and Abilities:

•    Experience with residential healthcare operations and managing large teams.

•    Knowledge of accreditation processes and compliance frameworks specific to substance use disorder treatment.

•    Familiarity with financial management and operational analysis tools.

•    Be an example of our core values daily and hold yourself accountable to Bradford standards and policies and procedures.

•    Build and maintain trusting relationships with key clients, partners, and stakeholders.

•    Evaluate and execute contract negotiations with vendors, providers, and real estate professionals.

•    Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information.  This position has limited access to identifying information and health information concerning patients, potential patients and participants. 

•    Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients', potential patients’ and families’ needs and concerns.

•    Proficiency with financial systems and spreadsheets.  

•    Other duties as assigned.

C.    Physical Requirements:

•    Able to continuously sit from one-half hour to four hours per eight hours.

•    Able to frequently ascend and descend stairs.

•    Able to frequently lift and move up to thirty pounds. 

D.    Other Requirements:

•    If recovering, three (3) years of continuous, verifiable sobriety.  (See Sobriety Policy.)

•    Must be able to work in a constant state of alertness as to perform the job in a safe manner.

•    Regular attendance; including conference calls and onsite meetings, as necessary

•    Able to work in a cooperative manner with coworkers, managers, perspective patients, patients, and families.  

•    Pass a criminal background check.  

•    Maintain a valid driver’s license, personal automobile liability insurance, and a driving record permitting coverage under company’s automobile liability policy if necessary.