Patient Account Representative

Bradford Health Services is an industry leader in effective and affordable drug and alcohol rehab programs. We offer 25 top-quality addiction treatment facilities across 7 southeast states including Alabama, Arkansas, Florida, Mississippi, North Carolina, Texas and Tennessee. Bradford has proudly served these communities for over 45 years. 

We are actively looking for experienced and caring Patient Account Representative  to join our team at our Warrior campus located in Warrior, AL. This is a great opportunity to join an established industry leader where passion and team spirit are nurtured and rewarded! 

Perks for our employees: 

• A competitive salary plus benefits
• Generous Paid Time Off for Work-Life Balance
• Opportunities to provide care through a variety of specialty treatment programs
• Professional growth opportunities

Our culture is best in class too! 

At Bradford Health Services, we understand that an industry-leading company is not built by one person. It takes an entire team to unite for a bigger purpose. This is why we believe in a company culture that values your effort and provides you with the resources you need to provide high-quality service. Your experience and expertise are highly valued, your contributions are recognized, and your professional goals are supported.

High School Diploma and one (1) year experience in billing/collections in a healthcare setting. Must be able to type accurately at 50 wpm. Must be able to work with minimal supervision and have good organizational skills and be able to communicate effectively. 

1.  Must be able to see at 20/40 corrected in each eye and hear (hearing aid acceptable).
2.  Must be able to continuously sit for approximately 7hrs. per 8-hour shift.
3. If recovering, two year of continuous verifiable abstinence.

General Responsibilities:

Billing and collection of all claims (insurance & private pay).

Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Drug and Alcohol Abuse Patient Records", and 45 CFR "Health Insurance Portability and Accountability Act." This position has unrestricted access to patient identifying information. 

Essential Functions:

1. Insurance verification.
2. Accurately utilize company database to key pertinent information regarding guarantors, insurance and financials.
3. Follow up with patients and their family members regarding insurance certifications and financials until all tasks are completed.
4. Maintain collection notes in the computer system documenting all billing and collections activity according to policies.
5. Review and roll facility census as well as be able to post and accurately batch charges to patient’s accounts.
6. Maintain the patient’s financial folder with copies of the face sheet, admission forms, verification and pertinent releases and authorizations.
7. Filing, pulling closed folder accounts and reconciling closed folders to send to storage off site.
8. Must be able to work in a cooperative manner with co-workers, managers, clients and prospective clients.
9. Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients' needs and concerns.
10. Must be able to work in constant state of alertness as to perform the job in a safe manner.
11. Regular attendance.
12. Other duties as assigned.