Patient Financial Services Manager

Would you find joy in using your finance experience to support a company making a difference in the lives of others? Are you able to provide compassionate support and understanding while navigating complex billing situations? Red Oak Recovery might be the perfect fit for you! Red Oak Recovery (Asheville, NC) is a clinician-run treatment program with three campuses established to serve the needs of our clients. Our Red Oak campus offers a unique blend of clinical rehabilitation, 12 step addiction recovery, proven addiction therapy services, family counseling, and experiential and adventure therapy. The Willows at Red Oak offers a sanctuary for young women to focus on healing and help prepare them for fulfilling, post-treatment lives. Foothills at Red Oak, our adolescent treatment program for boys, treats trauma, mental health issues, substance abuse, grief and loss, and process addictions.

Position Responsibilities

• Facilitate and oversee communication with client families regarding their financial matters including invoices, payments, and payment agreements.
• Facilitate and oversee Accounts Receivable and collections, including preparing invoices and reports
• Facilitate and oversee Accounts Payable
• Manage systems for financial controls to ensure all collections are done accurately and in a timely manner.
• Oversee insurance reimbursement to families and assist families with insurance-related questions.
• Collaborate with 3rd party insurance billing agency to ensure optimum level of returns.
• Provide financial reports to clinical directors detailing particular areas of improvement regarding clinical documentation and diagnosis.
• Provide financial reports to Executive Directors
• Provide weekly current client financial summary report
• Oversee petty cash management for campuses
• Produce additional financial reports as indicated by management needs.
• Collaborate with corporate office to ensure budgetary information is communicated.
• Manage process improvement initiatives in accounting process.
• Collaborate with Executive Team to ensure financial goals are recognized and met.
• Process payroll by ensuring all pay changes, deductions, paid time off etc. and prepares necessary reports
• Evaluates and improves office systems to ensure the maximum support of other campuses
• Provide direct supervision to all staff in financial department.
• Recruit, hire and train financial department staff as indicated by programmatic needs.
• Other related tasks and duties as necessary.

Employee Benefits

• Medical Insurance with Telemedicine options available to full-time employees after 30 days
• Vision & Dental insurance
• Voluntary Accident Coverage, Critical Illness Coverage and Hospital Indemnity Insurance options
• Employee provided Life Insurance and Voluntary Life Insurance options
• Retirement 401k
• Employee Assistance Program provided to promote employee wellness and a variety of services
• Desirable PTO & SICK
• Company paid professional development and training

Minimum Qualifications & Education Requirements

• Bachelor's degree in finance
• Familiarized with all Microsoft Office programs
• Customer Service experience
• Clear understanding of medical and insurance billing
• Should be detail-oriented and adaptable to effectively complete several tasks under a deadline
• High level of proficiency in Microsoft Excel and Outlook
• Experience in AR/AP and budgeting

Preferred Qualifications & Education Requirements

• Master's Degree
• Office experience a plus

Red Oak Recovery does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Red Oak Recovery complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.