What are the responsibilities and job description for the Patient Financial Services Representative position at ADDICTION AND MENTAL HEALTH SERVICES, LLC?
Position Title: Patient Financial Services Representative
Department: Fiscal Services
Reports To: Patient Financial Services Manager and Facility Leadership
Supervises: N/A
Entry Level Qualifications:
High School Diploma or GED required. Data entry experience and knowledge of office equipment required. Experience performing administrative tasks in a healthcare setting preferred. Must demonstrate good communication and personal interaction skills. Must be skilled in office equipment i.e. calculator, computer, copy machine and fax machine. Should have good working knowledge of Microsoft Word and Excel applications. Must be able to work with minimal supervision and have good organizational skills.
1) Must be able to see at 20/40 corrected in each eye and hear (hearing aid acceptable).
2) Must be able to continuously sit for approximately 6hrs. per 8-hour shift.
3) Must be able to walk within the facility a total of approximately 1 mile per 8-hour shift.
4) Must be emotionally and physically capable of functioning under stressful situations.
5) If recovering, two year of continuous verifiable abstinence.
General Responsibilities:
Performing business office tasks under the general supervision of the Patient Financial Services Manager.
Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Drug and Alcohol Abuse Patient Records", and 45 CFR "Health Insurance Portability and Accountability Act." This position has unrestricted access to patient identifying information.
Essential Functions:
1. Facility appointment tracking, re-scheduling and follow-up of no-shows utilizing the electronic medical record and calendar.
2. Insurance verification and financial consultations with scheduled admissions to develop an approved payment plan prior to admission.
3. Client registration/enrollment including account creation, demographic data entry, paperwork completion and scanning.
4. Daily audit of charges entered for the facility and batch service entry of charges where indicated.
5. Daily review of authorizations for enrolled clients and coordination with the clinical staff on authorization needs.
6. Collection and documentation of client deposits according to payment plan. Bank deposit and credit card machine maintenance. Daily and weekly reconciliation of collected deposits against account documentation.
7. Weekly census review
8. Monthly destruction log completion confirming all discharge client records have been scanned and properly destroyed.
9. Discharged client disclosure request review and fulfillment, where deemed appropriate according to policy.
10. Accounts payable invoice/expense report entry.
11. Ordering office supplies and vendor services where approved by supervisor.
12. Functioning as a liaison between the facility and Corporate Accounting to ensure proper accounting for all financial transactions.
13. Participation in meetings as assigned by the Patient Financial Services Manager, facility leadership or corporate leadership
14. Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients' needs and concerns.
15. Must be able to work in a cooperative manner with co-workers, managers, clients and prospective clients.
16. Must be able to work in a constant state of alertness as to perform the job in a safe manner.
17. Regular attendance.
18. Other duties as assigned by Manager, facility leadership or corporate leadership.
