Admissions Counselor- Evening

POSITION TITLE : Admissions Counselor

DEPARTMENT : Access Team

REPORTS DIRECTLY TO : Access Manager

REPORTS DIRECTLY TO : Access Director

SUPERVISES : N / A

I. POSITION SUMMARY :

This position will interact directly with potential clients and / or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process. The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and / or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment.

II. PRIMARY DUTIES AND RESPONSIBILITIES :

• Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system.
• Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary.
• Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information.
• Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members.
• Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible.
• Advocate for potential clients both internally and externally to clear any roadblocks to admission.
• Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary.
• Provide referrals to patients where necessary, connecting them with appropriate resources in their areas.
• Send appropriate follow up materials - included screening summary letters, drug screens, etc - to referral sources where warranted.
• Follow HIPAA and 42 C.F.R. Part 2 regulations to always ensure the protection of patient health information.
• Track all potential patients not admitted to the appropriate level of care via and follow up where appropriate in an effort to convert to admission.
• Complete all assigned on ongoing trainings and competencies.
• Record daily all patient-related activities in the Customer Relationship Management system using clear, concise, accurate documentation.

III. ESSENTIAL JOB REQUIREMENTS :

A. Education and Experience :

B. Knowledge, Skills and Abilities :