What are the responsibilities and job description for the Receptionist position at Addictions Recovery Center Inc?

Job Description

Description :

One of the deep secrets of life is that all that is really worth doing is what we do for others.” – Lewis Carroll

KEY INFORMATION

Title : Receptionist
Type : Full Time (4-day workweek, 32 hours)
Work Model : Onsite
Hourly Wage : $21.75 - $25.01
Competitive Vacation & Benefits Package Details Below!

Position Details

Addictions Recovery Center, Inc (ARC) in Medford, Oregon is a behavioral health agency providing a trauma-informed, comprehensive continuum of substance use and co-occurring mental health disorder treatment services in Southern Oregon. We are currently seeking a full-time Receptionist to collaborate with our dynamic multi-disciplinary treatment teams and contribute to enhancing the well-being of individuals as they learn to manage their substance use disorder and build healthy and self-sufficient lives.

This position will initially train Monday through Thursday, 8 : 00 am – 5 : 00 pm. Once our new Withdrawal Management building opens, the schedule will shift to Friday through Monday. A $1.00 shift differential is provided for Saturday and Sunday shifts.

The ideal candidate will be able to work autonomously with minimal oversight, multitask efficiently in a high-stress environment, and de-escalate situations when needed. Strong customer service skills, computer proficiency, and multi-line phone system experience are required. Experience in a medical office setting is highly preferred, as this role supports our Addiction Medicine Clinic (AMC) and Withdrawal Management teams.

Duties will include but not be limited to :

Provide exceptional customer service as the first point of contact for clients and visitors.

Schedule appointments and manage calendars for multiple treatment teams.

Answer multi-line phone systems, direct calls, and record accurate messages.

Collaborate with multi-disciplinary teams to ensure seamless communication and coordination.

Maintain confidential client records in compliance with HIPAA and 42 CFR Part II.

Accurately input and manage data across multiple computer systems and databases.

Assist with general clerical and administrative office support.

ARC is an anti-harassment and anti-racism agency. The successful candidate will be responsible for creating and maintaining a professional, safe, and welcoming environment for all staff and clients.

LP2025

Requirements :

Education, Credentials and Skills should include :

Front-desk reception experience in a medical office, behavioral health, or human services setting preferred.

Strong customer service skills with a professional demeanor.

High computer proficiency, including Microsoft Office and database navigation.

Experience with multi-line phone systems and handling high call volumes.

Ability to multi-task in a fast-paced, high-stress environment.

Strong organizational skills with attention to detail.

Experience in de-escalation techniques and crisis management preferred.

Compensation and benefits include :

Most ARC employees are scheduled four-days a week to support their ability to maintain a healthy work and life balance; medical and sobering positions are scheduled to work three days a week

Starting wage for a Receptionist ranging from $21.75 - $25.01 hourly, depending on credentials, skills, and experience

Three (3) to six (6) weeks of Vacation accrued per year, based upon years of service

Sick time is accrued for all employees based on regularly scheduled hours

Ten (10) Paid Holidays each year : New Year’s, MLK Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Day.

Additional benefits include :

Medical coverage at no cost for employees, with two plan options :

o Up to a $2,000 employer-funded Health Savings Account (HSA) option

o $6,000 per year Health Reimbursement Account (HRA) deductible buy-down option

No premium cost for dental and vision coverage for employees and their families.

Additional Voluntary Benefits including Critical Illness & Accident Coverage, Guarantee Issue Supplemental Life Insurance at group premium rates, and Pet Insurance Discount

Flexible Spending Account (FSA)

401k Retirement Plan with Employer Match and immediate vesting

Assistance with work-related licensure / certification fees

Employee Assistance Program (EAP)

Reduced cost Mercy Flights ambulance household membership

Qualified Employer for Public Service Student Loan Forgiveness and HRSA SUD Student Loan Repayment.

Addictions Recovery Center, Inc. is committed to providing a safe and healthy environment for our staff and clients by maintaining a drug-free workplace. Applicants must be able to pass a criminal background check and pre-employment drug screen, including a screening for medical and recreational marijuana. All inquiries are confidential. Open until filled .

Please submit a complete resume and cover letter that briefly shares how you are qualified and why you are applying for this position. To apply online, fill out the form and attach a resume below. You may also submit your cover letter and resume by emailing HumanResources@AddictionsRecovery.org.

Don’t miss out on this opportunity – apply today!

Addictions Recovery Center, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. LGBTQIA applicants are encouraged to apply

Salary : $6,000

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