What are the responsibilities and job description for the Front Desk Associate position at Addison County Therapies?
Overview
We are seeking a dedicated and friendly Front Desk Associate to join our team. The right candidate will be responsible for answering the telephone and greeting guests, performs tasks around the office based therapy space, such as like cleaning equipment, scheduling patients for future visits, authorizing payments and insurance information. There may also be other clerical duties as assigned. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
1. Adheres to agency policies with respect to phone procedures and the dissemination of confidential patient information to third parties.
2. Directs phone calls, ensuring appropriate clinicians handle calls.
3. Notifies clinicians and each’s supervisor of patient, provider and agency messages from the facility or the call services through Link or other contact method, including messages from the on-call after hours call logs each am.
4. Answers the telephone and gives information to callers or routes calls to appropriate staff.
5. Greets visitors, ascertains nature of business, provides information or directs visitors to the appropriate person.
6. Ability to maneuver through the electronic health record.
7. Check out patients after their visit and schedule future visits if necessary.
8. Serves as back up to the Prior Authorization Clerk
9. Works directly with intake on new patient referrals and ensuring their insurance is current and billable.
10. Sanitizes and cleans stations after patient use.
11. Performs additional duties as requested.
12. Participates in committees and staff meetings as requested.
13. Other duties as assigned
Qualifications
- Previous experience in customer services or hospitality is preferred.
- Able to use MS Office, Excel, a Fax Machine, Copier and otherbusiness office tools.
- Strong phone etiquette and communication skills are essential.
- Ability to handle multiple tasks while maintaining attention to detail.
- A positive attitude and willingness to learn are key attributes for success in this role.
Job Type: Full-time
Pay: $16.50 - $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $17 - $19